Customer Service Representative- The Finery

Washmen; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A rapidly growing service company in Dubai is seeking an experienced Customer Service Representative. The ideal candidate will have 2-4 years of customer experience and excellent English communication skills. Responsibilities include delivering exceptional service, proactively managing customer expectations, and suggesting process improvements. Immediate joiners are preferred for this full-time position based in Jabal Ali, aiming to create a positive customer experience at every touch point.

Qualifications

• 2-4 years of experience in customer service.
• Excellent verbal and written communication skills in English.

Responsibilities

• Deliver superior service to customers by exceeding their expectations.
• Handle customer difficulties proactively.
• Suggest improvements to the customer service process.

Skills

English communication skills

Customer service

Empathy

Problem-solving

Education

Bachelor's degree

Job description

About Company

Established in 2015, Washmen is your go-to app for outsourcing your dry cleaning and laundry. An award-winning pioneer in its industry, Washmen is well-recognized for its quality, consistency, and convenience. Washmen’s mission is to replace your washing and drying machine using state-of-the-art technology and a user-friendly app. The service is aimed at people who lead busy lives and need quick solutions for tasks that consume big chunks of their day.

Washmen operates in Dubai & Abu Dhabi and caters to more than 60,000 users. Washmen’s offices in Dubai, Beirut & Istanbul are home to a steadily growing team of young professionals.

Job Overview

We are looking for a Customer Service representative – English Speaking, who has experience in a call center. Our objective at Washmen is to deliver best-in-class customer service. This involves delighting our customers at every touch point that they interact with our company. Whether it be phone, SMS, email, in-app chat, or personal deliveries, the objective is to make sure the customer’s experience is surprisingly good and exceeds his expectations. This requires friendliness, empathy, sympathy, compassion, humility, and a lot of patience.

Washmen is gearing up to scale. Being part of one of the fastest-growing startups in the Middle East, Washmen will provide you with a unique experience; helping shape a company facing the adventures and challenges of growth.

Responsibilities

• Deliver superior service to customers by always positively surprising them.
• Be proactive in handling potential customer difficulties
• Be proactive in addressing potential operational breakdowns
• Think like an owner and make suggestions to improve the business like an owner
• Communicate with empathy and compassion
• Learn and internalize the Washmen process for handling damage and missing item claims
• Proactively manage customer expectations in a manner that is realistic
• Manage the customer’s experience and steer it towards a positive experience
• Always be 2 steps ahead of any customer claim or resistance to a proposal and address it in advance
• Develop and acquire a strong laundry and dry-cleaning knowledge base in order to address customer claims with confidence and explain cases. This relaxes customers and increases their trust in our service
• Continuously suggest methods to improve the customer service process
• Develop empathy
• Learn the company’s Customer Service Principles and learn to balance a Principle-based approach to customer service with our Procedural based approach
• Always maintain a lighthearted, professional but very friendly and personal tone on the phone
• Pursue continuous learning in the fields of communication, customer service, and laundry
• Pursue knowledge in personal matters of interest at least 1 hour a week on company time
• Identify personal limitations and request help from peers and management when you need it

Requirements

• 2-4 years of experience in customer experience with a bachelor’s degree.
• Excellent English communication skills, written and spoken.

Only Immediate joiners will be contacted.

Job Type: Full-time

Work Location: Jabal Ali