Customer Service Representative - Business Banking

Emirates Islamic; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading financial institution in Dubai is looking for a dedicated professional in Business Banking focusing on small to medium-sized accounts. The role involves providing quality transactional services and managing client needs effectively. Ideal candidates should possess 1-3 years of relevant experience along with strong verbal and interpersonal skills. UAE Nationals are preferred. This position offers the opportunity to significantly impact client satisfaction and service delivery.

Qualifications

• 1-3 years of relevant work experience in business banking.
• Excellent verbal, written, and interpersonal skills are essential.
• Ability to multi-task, organize, and prioritize work effectively.

Responsibilities

• Identify and respond to Business Banking client needs effectively.
• Complete client transactions timely and with high quality.
• Increase client satisfaction through high-quality service.
• Manage efficient paper flow and support relevant procedures.
• Address customer problems to achieve satisfactory resolutions.

Skills

Excellent verbal skills

Excellent written skills

Interpersonal skills

Multi-tasking ability

Organizational skills

Prioritization skills

Job description

Business Banking focuses on the development and management of small to medium size accounts by offering both assets and liabilities solutions. The unit leverages on the skills, knowledge, and expertise of its staff to grow the portfolio and increase its contribution to the overall development and profitability of the bank

The primary purpose of this job is to provide quality transactional services to the client and sales referrals of other associates and manage back office issues.

Responsibilities

• Effectively identify and respond to Business Banking client needs.
• Ensure completion of client transaction in timely and quality manner.
• Increase client satisfaction by providing high-quality service.
• Support the quality initiative by reducing transaction defeats and cycle time.
• Incorporate EIB values into all activities.
• Add value to our clients through delivering on our EIB Banking experience.
• Provide product and service information, advice and relevant products and services to customers to increase their awareness and promote their usage.
• Greet and orient the client to EIB products and service
• Manage efficient paper –flow, supporting relevant procedures
• Contact clients and support in getting missing documents
• Address customer problems and complaints to achieve satisfactory resolutions.
• Referring issues beyond the role limit to appropriate points of reference
• Resolve client problems and respond to inquiries quickly and effectively

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• UAE Nationals will only be considered