Customer Service Representative

Sunrise Capital Dubai; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A private real estate development firm in Dubai is seeking a Customer Service Representative to enhance client engagement. This full-time, on-site role involves addressing client inquiries, resolving issues, and ensuring satisfaction. The ideal candidate will possess strong communication and problem-solving skills, with prior experience in customer service considered an advantage. Fluency in English is required, along with proficiency in Microsoft Office and CRM systems.

Qualifications

• Proficiency in Customer Service and Customer Support.
• Strong communication and interpersonal skills required.
• Experience in a customer-facing role is a plus.

Responsibilities

• Engage with clients and address inquiries.
• Resolve issues and ensure customer satisfaction.
• Handle customer feedback and troubleshoot problems.

Skills

Customer Service

Problem-solving

Strong communication skills

Interpersonal skills

Customer Support

Tools

Microsoft Office

CRM systems

Job description

Overview

Company Description Sunrise Capital, established in 2017 and based in Dubai, is a private real estate development company with a mission to create homes that prioritize the lives and stories of real people. With a focus on thoughtful design and quality, Sunrise Capital ensures every project is built with intention, offering better layouts, brighter spaces, and enduring materials. The team works from within the very buildings they deliver, enhancing their developments consistently. Sunrise Capital is committed to building legacies defined by pride, permanence, and peace of mind, with each project reflecting their core values of clarity and craftsmanship.

Responsibilities

This is a full-time, on-site role for a Customer Service Representative located in Dubai. The Customer Service Representative will be responsible for engaging with clients, addressing inquiries, resolving issues, and ensuring overall customer satisfaction. The role involves handling customer feedback, troubleshooting problems, and maintaining a professional and positive demeanor while representing the values and mission of Sunrise Capital.

Qualifications

• Proficiency in Customer Service, Customer Support, and maintaining high standards of Customer Satisfaction
• Ability to provide an exceptional Customer Experience and foster positive relationships with clients
• Strong communication and interpersonal skills
• Problem-solving skills and the ability to handle client concerns effectively
• Previous experience in a customer-facing role is an advantage
• Proficiency in Microsoft Office and CRM systems
• Fluency in English is required; additional language skills are a plus