Officer- Customer Service

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading bank in the UAE is seeking a full-time retail banking professional to enhance customer relations and promote banking products. The role involves actively engaging with customers, achieving sales targets, and ensuring high service standards. Candidates should have a high school diploma and relevant banking experience.

Qualifications

• 2 years relevant experience in the banking sector.
• Familiarity with bank products and related policies.

Responsibilities

• Sell asset and liability products to customers.
• Process loan applications and customer requests.
• Achieve individual sales targets and participate in team meetings.

Skills

Customer Service

Sales Skills

Cross-Selling

Product Knowledge

Education

High School Graduate

Job description

• Actively sell/cross-sell asset and liability products to new and existing customers
• Prepare assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
• Receive and process customer requests (e.g. account opening FAB online requests returned cheque delivery etc.)
• Encourage customers to build their balances with the bank in order to migrate to higher customer programs
• Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
• Educate Classic and Advantage customers about automated channels including ATM call centre and NBAD online and promote their migration tothese channels
• Attract new customers to branch through personal relations and existing customer referrals
• Respond to call center regarding customer inquiries forwarded
• Meet individual sales targets
• Participate in and potentially lead daily retail sales team meetings
• Online & Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to usealternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls & carryout onlinedemonstrationand assist with mobile app demo and customer download
• NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level ofcustomerexperience at all times with zero customer complaints.
• Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings

Additional Information :

• High School graduated
• 2 years relevant experience in banking sector.
• Familiarity with bank products customer experience and related policies andprocedures

Remote Work :

No

Employment Type :

Full-time