Bell Attendant

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in Dubai is seeking a Bell Attendant to enhance the guest experience from arrival to departure. This pivotal role involves luggage assistance, concierge services, and local insights, ensuring a warm welcome and commitment to exceptional service. The ideal candidate will possess solid experience in luxury hospitality and excellent communication skills in Arabic and English.

Qualifications

• 2 years of experience as a Bell Attendant in a luxury hotel or resort.
• Fluency in Arabic and English; additional languages are a plus.
• Valid UAE driver's license preferred.

Responsibilities

• Greet guests and assist with their luggage during arrival and departure.
• Provide personalized room orientations and handle guest inquiries.
• Maintain cleanliness and organization of bell desk and luggage areas.

Skills

Customer service orientation

Communication skills

Teamwork

Knowledge of attractions

Tools

Hotel management software

Point of sale systems

Job description

Join our team as a Bell Attendant in the vibrant city of Dubai United Arab Emirates! Were looking for a friendly and professional individual to be the first point of contact for our esteemed guests. As a Bell Attendant youll play a crucial role in creating a welcoming atmosphere and ensuring our guests comfort from the moment they arrive.

• Greet guests warmly and assist them with their luggage upon arrival and departure
• Provide timely and efficient delivery of guests belongings to their rooms
• Offer personalized orientation of guest rooms highlighting key features and amenities
• Maintain a strong presence in the lobby serving as a brand ambassador for our property
• Handle guest inquiries and requests promptly and professionally
• Assist with valet parking services when required
• Provide information about local attractions dining options and transportation in Dubai
• Ensure the cleanliness and organization of the bell desk and luggage storage areas
• Collaborate with other departments to address guest needs and resolve any issues
• Adhere to all safety and security protocols while handling guests belongings

Qualifications :

• Proven experience of at least 2 years as a Bell Attendant in a luxury hotel or resort
• Strong customer service orientation with a friendly and approachable demeanor
• Excellent communication skills in both Arabic and English; additional languages are a plus
• Physical fitness to handle luggage and stand for extended periods
• Ability to work efficiently in a fastpaced environment while maintaining composure
• Professional appearance and impeccable grooming standards
• Strong teamwork skills and ability to collaborate effectively with colleagues
• Indepth knowledge of Dubais attractions dining scene and local culture
• Flexibility to work various shifts including weekends and holidays
• Proficiency in using hotel management software and pointofsale systems
• Valid UAE drivers license (preferred)

Remote Work :

No

Employment Type :

Fulltime