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Customer Support Assistant
Job summary
A leading luxury retail company in Dubai is seeking a proactive Customer Service Assistant. This role involves managing customer inquiries via WhatsApp, coordinating services, and providing administrative support to ensure exceptional customer experience. Candidates should have at least 2 years of customer service experience, strong communication skills, and a problem-solving mindset. The position requires effective multitasking abilities in a fast-paced environment and offers an opportunity to contribute to a dynamic team.
Qualifications
- Minimum of 2 years customer service or administrative support experience.
- Strong communication skills with clear information conveyance.
- Ability to manage multiple tasks in a fast-paced environment.
Responsibilities
- Handle customer inquiries via WhatsApp.
- Manage delivery tracker and sales tracker.
- Support the HN Signature Counter for customer gift wrapping.
Skills
Education
At Al Tayer Insignia, your career is more than a job — it’s a journey into the heart of luxury retail. For over 40 years, we’ve partnered with the world’s most iconic brands, creating award-winning retail experiences across our boutiques, department stores, and leading online platforms. With stores and outlets across the GCC and a truly seamless omnichannel presence, we bring style, innovation, and heritage together. Here, you’ll join a diverse, customer obsessed, passionate team that celebrates creativity, values individuality, and empowers you to grow. Join us on our journey, reimagining fashion and redefining the meaning of luxury in the region.
We are looking for a proactive and customer-focused Customer Service Assistant to provide administrative support to the wider team for the Harvey Nichols WhatsApp service. The role is key to ensuring an excellent customer experience by managing inquiries, coordinating services, and supporting sales operations.
- Handle customer inquiries via WhatsApp, including:
- Item availability, reservations, delivery status, promotions, and sales information.
- Manage WhatsApp customer delivery tracker (driver booking, customer details, invoice, item quantity, and payment information).
- Maintain WhatsApp daily sales tracker by section.
- Record and manage customer details and brand/item inquiries.
- Send Pay Tab payment links for purchases (WhatsApp and non-WhatsApp customers).
- Coordinate with internal teams (Driver Coordinator, Tailoring, Repair) for customer follow-ups.
- Provide occasional cashier support (POS transactions).
- Assist with SIM stock support.
- Support the HN Signature Counter for customer gift wrapping and personalization.
- Prepare WhatsApp weekly/monthly trade reports.
- Liaise with customers and Managers on Duty for escalations or additional support.
- Ensure customer expectations are met with a service-oriented, solutions-driven approach.
Education
- Minimum: High school diploma.
Experience
- At least 2 years of customer service or administrative support experience, preferably in retail.
- Strong communication skills with the ability to clearly convey information.
- Problem-solving mindset with a customer-first attitude.
- Ability to build effective relationships and encourage collaboration.
- Experience managing multiple tasks and priorities in a fast-paced environment.
- Excellent attention to detail and organizational skills.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.