MSME Banking Service Officer — Customer Care & Compliance

Abu Dhabi Commercial Bank; Remote; AED 60,000 - 120,000; Full time

Job summary

A leading bank in UAE is seeking a customer service professional to join their Retail Banking Group. The role involves serving Micro, Small, and Medium Enterprises (MSME) customers, managing inquiries, and adhering to service standards. Ideal candidates should have at least 3 years of relevant experience, a High School Degree, and proficiency in Word and Excel. The bank offers competitive salary, flexible working options, and a comprehensive benefits package that includes medical insurance and educational assistance.

Benefits

Competitive Salary

Comprehensive Benefits Package

Flexible and Remote Working Options

Learning and Development Opportunities

Qualifications

• At least 3 years of experience in a similar role.
• Good written and spoken Arabic is desirable.

Responsibilities

• Act as the first point of contact for MSME customers.
• Provide standardised and ad hoc reporting services.
• Manage self in line with the Bank’s people management policies.

Skills

Customer service oriented

Good written and spoken English

Self-motivated

Ability to multi-task

Education

High School Degree in related subject

Tools

Word

Excel

Job description

A leading bank in UAE is seeking a customer service professional to join their Retail Banking Group. The role involves serving Micro, Small, and Medium Enterprises (MSME) customers, managing inquiries, and adhering to service standards. Ideal candidates should have at least 3 years of relevant experience, a High School Degree, and proficiency in Word and Excel. The bank offers competitive salary, flexible working options, and a comprehensive benefits package that includes medical insurance and educational assistance.