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IT Support Engineer
We are seeking a Level 1 Technical Support Engineer to provide first-line technical support for IT systems, ensuring smooth operations across hardware, software, and network environments. This role involves incident management, troubleshooting, preventive maintenance, and working in a 24/7 shift-based environment to support end-users effectively.
Required Skills & Qualifications:
- Experience with incident management tools (ServiceNow, Jira, Remedy, etc.).
- Knowledge of Windows OS, Active Directory, and LDAP.
- Familiarity with PC hardware troubleshooting and software configurations.
- Experience in analyzing system and application logs.
- Networking knowledge (IP addressing, DNS, DHCP).
- Understanding of preventive and corrective maintenance (PM/CM).
- Knowledge of common enterprise applications (Microsoft Office, VPNs, antivirus tools).
- Exposure to inventory management tools.
- Basic scripting or automation knowledge (PowerShell, Bash) is a plus.
Company Industry:
- IT - Software Services
Department / Functional Area:
- IT Software
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