Client Service Representative jobs in United Arab Emirates

TrackIT - Reliable Partner for Visibility in Aviation.

Our digital systems transform information into smart business intelligence for our clients in the aviation industry globally to deliver business advantage.

The Role

We are looking for a highly driven and experienced Sales Manager to drive global business development and client acquisition for our GSE (Ground Support Equipment) Tracking, Fleet Management, and Turnaround Monitoring solutions. The ideal candidate will have proven experience in B2B software sales within the aviation sector, preferably selling to ground handling companies, airlines, and airport operators.

This role requires a blend of strategic thinking, relationship building, consultative selling, and a solid understanding of GPS-based tracking systems, operational efficiency tools, and aviation ground operations.

Key Responsibilities

• Lead sales efforts and achieve set targets across global markets with a focus on aviation ground handlers, mobile asset operators, airlines, and airport authorities.
• Build and manage a strong sales pipeline through outbound efforts, partner channels, and inbound lead conversion.
• Conduct solution-based consultative selling—understand client pain points and map them to product capabilities.
• Deliver compelling presentations, demos, and proposals tailored to each client’s operational context.
• Collaborate with Pre-Sales, Product, and Implementation teams to ensure seamless transition from lead to successful project delivery.
• Strong and effective account management by developing and maintaining deep relationships with key decision-makers in airport ecosystems globally.
• Provide regular feedback to product and marketing teams to help evolve solution positioning and feature development.
• Represent the company at industry conferences, trade shows, and virtual events to generate leads and market visibility.
• Maintain updated CRM records and sales documentation, reporting on metrics, forecasts, and market intelligence.

Ideal Profile

• You have at least 5 years experience within a B2B Account Management role, ideally within the Aviation, Defense & Aerospace, Software / SaaS, and Transport & Logistics industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are highly goal driven and work well in fast-paced environments.
• You are a self-starter and demonstrate a high level of resilience.
• You are a strong networker & relationship builder.
• You are willing to undertake 30-60% travel.
• Preferably with an engineering background.

What's on Offer?

• Work with a company with a solid global aviation clientele.
• Work & learn from teammates with deep domain experience.