Aftersales Customer Advisor - Construction Equipment

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

An automotive industry leader is seeking a proactive Customer Support Representative for their After Market team in Dubai. The role involves maintaining high customer satisfaction through effective relationship management and driving aftersales growth by promoting service solutions. Candidates should have at least 2 years’ experience in customer service or aftersales support and familiarity with SAP. This position offers an exciting opportunity to work in a dynamic team and contribute to long-term customer loyalty.

Qualifications

• Minimum 2 years’ experience in customer service or aftersales support.
• Working knowledge of SAP for quotations, order processing, and invoicing.
• Familiarity with CRM systems and customer data management.

Responsibilities

• Achieve defined KPIs related to parts revenue and service contracts.
• Respond promptly to customer inquiries and complaints.
• Conduct customer site visits to promote parts and service campaigns.

Skills

Customer service and relationship management

Commercial awareness

Clear communication

Problem-solving

Cross-functional collaboration

Negotiation skills

Education

Diploma or equivalent qualification

Tools

SAP

CRM systems

Job description

An automotive industry leader is seeking a proactive Customer Support Representative for their After Market team in Dubai. The role involves maintaining high customer satisfaction through effective relationship management and driving aftersales growth by promoting service solutions. Candidates should have at least 2 years’ experience in customer service or aftersales support and familiarity with SAP. This position offers an exciting opportunity to work in a dynamic team and contribute to long-term customer loyalty.