Executive - Retail Sales

Al Ghurair; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading diversified family business in the UAE is seeking an experienced car sales professional to facilitate the sale of new vehicles. The ideal candidate will have 3-5 years of experience in car sales, exceptional customer service skills, and the ability to deliver a professional customer experience. Responsibilities include managing customer enquiries, maintaining the dealer management system, and ensuring a seamless transaction process to meet customer expectations.

Qualifications

• 3-5 years of experience in car sales essential.
• Ability to represent and deliver professional customer experience.
• Understanding of key performance indicators.

Responsibilities

• Facilitate the sale of new vehicles on behalf of the brand.
• Support the line manager to maximize profitability.
• Ensure the customer transaction is seamless.

Skills

Exceptional customer service skills

Negotiating skills

Problem solving

Hands-on work ethic

Culturally aware

Product knowledge

Job description

Strategic Job Description

• To fully perform in the sales process facilitating the sale of new vehicles on behalf of the brand.
• Record and manage each enquiry in dealer management system, demonstrating proactive follow up.
• To ensure the customer transaction is seamless, meeting the customer expectations of experience within the timely manner.
• Understanding of key performance indicators, given from the line manager.
• Support the line manager to maximize the profitability of each sale. Administration
• Responsibly follow the documented sales process, complying to company and legal requirements.
• Support the customer in the understanding of the process and requirements to fulfil the purchase of a new vehicle.
• Support the line manager to maintain the sales operations to the desired standards in display and presentation.
• Adhere to all HSSE standards.

Operational

• Follow the direction of the line manager during the sales process.
• Follow the guidelines and process ensuring cleared funds of cash or finance prior to vehicle release, and trade-in facility.
• Follow the guidelines of vehicle registration, in line with each Emirate requirements.
• Ability to represent and deliver professional customer experience at all times.
• Accurately, record each customer lead and enquiry.
• Manage the dealer management system with timely follow up, with commentary.
• Comply with security process, of all monies and vehicle assets.

Education & Skills

• Accurately, record each customer lead and enquiry.
• Manage the dealer management system with timely follow up, with commentary.
• Comply with security process, of all monies and vehicle assets.
• Sales process.
• Customer facing.
• Culturally aware.
• Product knowledge.

Experience

• Exceptional customer service skills, with 3-5 years of experience in car sales.
• Negotiating skills, with finance and trade-in.
• Problem solving and handling complex situations.
• Hands-on work ethic.

Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures.

With a grassroots heritage in the United Arab Emirates spanning more six decades, Al Ghurair Investment is woven into the very fabric of the nation since 1960, as a small trading business, when pearl diving and fishing were still the mainstays of the economy.

Having fostered a proud history of innovation and entrepreneurship, today we continue to build upon our long legacy, founded on a solid commitment to excellence, trust and responsibility, all guided by a single ideal: ‘Enhancing Life.’

Today, the Al Ghurair family name is synonymous with the development of the region, and we build upon our long history of innovation and entrepreneurship through our operations in six distinct sectors including food, resources, properties, construction, energy, mobility and ventures.

Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people.

About The Team

Drawing on over 60 years of automotive expertise, Al Ghurair Mobility is redefining transportation across the UAE by advancing cleaner, smarter, and more connected mobility solutions. From hybrid and CNG-powered taxis to the introduction of EXEED, a high-tech automotive brand known for intelligent design, advanced safety features, and refined performance, our growing portfolio serves both business and consumer needs.