Business System Analyst jobs in United Arab Emirates

Lead and execute various activities associated with dry gas seal support systems field services, projects technical and commercial bidding (Inquiry to Order), and business development activities globally by supporting the sales & business development organization and customers, with a special focus in EMEA region.

This is a customer facing role and shall manage and execute Turbomachinery projects within the scheduled timeframe and budget allocated.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO :

• Promote & embrace the company’s behavioral competencies & business ethics. Shall be self-driven, self-motivated and embrace change.
• Maintain excellent service and build good rapport with customers and both internal and external stakeholders.
• Frequent traveling (up to 35%) within and / or outside EMEA region (global regions) will be required with a very short notice as business demands.
• Available to attend field service jobs and the site visits (on shore / offshore) may be extended up to 4 weeks per visit.
• Prospect and conduct site feasibility studies on the complete Turbomachinery portfolio related opportunities, including pursuing the necessary follow-up activities.
• Provide customers with technical support and solutions, including field service, commissioning, troubleshooting, and training as may be required from time to time.
• Visit sites based on the customer request on breakdowns and attend service activities to meet and exceed customer expectations.
• The individual shall support the sales to develop a lead into full blown opportunity by conducting site survey or customer visit for requirement analysis and provide tailored business and technical presentations.
• Conduct sales and technical presentation (including on-site training) on Turbomachinery related products and to support existing business and identify new opportunities.
• Liaise between Customer and various internal functions like engineering, supply chain, production, and product line department to offer engineered solutions as appropriate to the customer’s technical and commercial requirements.
• Support sales and aftermarket team in developing commercial bid and offer necessary technical advice as required. Create and manage detailed technical and commercial proposals along with justifications for important (and turnkey) projects.
• Manage and execute Dry Gas Seal & Support System First Fit (green Field) and Retrofit / Upgrade projects (Brown Filed) within the scheduled timeframe and budget allocated.
• Support company’s Global Initiatives, Strategies, and New Product Development and Business Development. Point of contact for product line departments as Voice of the customer (VoC) and support in defining product outline if necessary.
• Drive pre-order engineering / FEED and post order detailed engineering projects wherever needed and as assigned by the line management.
• Review of technical / project specifications from customer. Support and proofread technical reports before issuing to customers.
• Ensure project is executed to company’s quality standards and customers’ expectations. Monitor & control project schedules and prepare project activity reports & required project documentation.

Qualifications

Education & Experience Requirements :

• Languages : Fluency in English is required; proficiency in Arabic is a plus.
• Education : Bachelor’s Degree in Instrumentation, Electrical, Electronics, Mechanical Engineering, or a related field.
• Experience : Minimum of 12 years in a similar role, preferably within the field of rotating equipment.

Technical Expertise :

• Proven hands-on experience in field services.
• Proficiency in 2D drafting using Solid Edge.
• Familiarity with working in multinational and multicultural environments.

Knowledge & Skills :

• Strong commercial acumen combined with solid technical expertise.
• Excellent communication, interpersonal, and presentation skills.
• In-depth technical knowledge in instrumentation and fluid systems.
• Good understanding of international standards such as API, ISO, ASME, NACE, ISA, etc.
• Knowledge of major end-user specifications and requirements.
• Experience with process simulation tools like HYSYS or CHEMCAD is a plus.

Additional Information

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website ( Careers - Smiths Group plc )