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Backend Engineer jobs in United Arab Emirates
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JavaScala Software Development Engineer II Raster and Imagery
Esri
Sharjah
On-site
AED 80,000 - 100,000
2 days ago
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Senior ASP.NET Web Forms Developer with Telerik & SQL
GamaLearn
Abu Dhabi
On-site
AED 100,000 - 140,000
2 days ago
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Senior Frontend Engineer – Build Groundbreaking UAE Platform
DISCOVERED
United Arab Emirates
On-site
AED 120,000 - 200,000
2 days ago
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Discover more opportunities than anywhere else. Find more jobs nowSenior Full-Stack Engineer - .NET Core & Azure
Jobs For Humanity
Dubai
On-site
AED 120,000 - 200,000
2 days ago
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Full Stack Developer
Jobs For Humanity
Dubai
On-site
AED 120,000 - 200,000
2 days ago
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Remote Cloud Admin & Full-Stack Developer
Top Notch Consultancy
Dubai
Remote
AED 120,000 - 200,000
2 days ago
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Connect with headhunters to apply for similar jobsCloud Admin Full-Stack Developer
Top Notch Consultancy
Dubai
Remote
AED 120,000 - 200,000
2 days ago
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Senior Software Engineer
CyberGate Defense L.L.C
Abu Dhabi
On-site
AED 200,000 - 300,000
2 days ago
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Sales Applicator
Talent Flow Partners
Sharjah
On-site
AED 120,000 - 200,000
2 days ago
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Fullstack Developer
People Perfect Advisory
Dubai
Hybrid
AED 120,000 - 200,000
2 days ago
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Senior Software Engineer — Build & Refactor Scalable Web Apps
Ghobash Group
Dubai
On-site
AED 200,000 - 300,000
2 days ago
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Senior Software Engineer
Ghobash Group
Dubai
On-site
AED 200,000 - 300,000
2 days ago
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Software Development Engineer II CC Raster and Imagery
Esri
Sharjah
On-site
AED 60,000 - 80,000
2 days ago
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Application Engineer: Ansys Granta MI Platform
Black & Grey HR
Dubai
On-site
AED 120,000 - 200,000
2 days ago
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Application Engineer - Ansys Granta
Black & Grey HR
Dubai
On-site
AED 120,000 - 200,000
2 days ago
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Senior Mendix Engineer: Build Scalable, User‑Focused Apps
Avertra Corp
Dubai
On-site
AED 120,000 - 200,000
2 days ago
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Senior Full-Stack Engineer: NestJS, Node.js, AWS (Dubai)
Sana Commerce
Dubai
On-site
AED 120,000 - 200,000
2 days ago
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Senior Application Engineer
Avertra Corp
Dubai
On-site
AED 120,000 - 200,000
2 days ago
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Field Application Engineer - UPS & Data Center Solutions
Delta Electronics
Dubai
On-site
AED 120,000 - 200,000
2 days ago
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Full Stack Engineer Nodejs NestJS NET
Sana Commerce
Dubai
On-site
AED 120,000 - 200,000
2 days ago
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Field IT Support Engineer L2
Burhani
Dubai
On-site
AED 60,000 - 90,000
Full time
2 days ago
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Job summary
An IT service company in Dubai is seeking a proactive IT Support Specialist. This role involves providing onsite and remote customer support with a focus on quality and technical expertise. Candidates should demonstrate strong communication skills and a quick learning ability to ensure the efficient resolution of IT-related issues. The selected individual will follow established SLAs and escalate advanced cases as necessary. A passion for IT is crucial for success in this position.
Qualifications
- Strong communication skills and the ability to resolve IT-related issues quickly.
- Proactive approach and passion for IT.
Responsibilities
- Provide onsite and remote support to customers with high service quality.
- Escalate advanced cases to L2/L3 teams promptly.
- Document technical issues and follow up according to SLAs.
- Acquire knowledge of products and maintain accurate support.
- Coordinate with different divisions to resolve customer issues.
Skills
Communication skills
Proactive problem-solving
Quick learning
Customer service orientation
Job description
Qualifications
- Candidate should be good in communication and be able to resolve IT related issue as soon as possible. He should be proactive and quick learner and should have passion for IT.
Responsibilities
- Provide onsite & remote support to customers with a high degree of customer service quality and technical expertise
- Immediate escalation of advancedlevel cases to L2 L3 team
- Research resolve and respond to customer issues / support cases received via telephone email andweb portal in accordance with company quality standards.
- Clearly document technical issues within support incidents.
- Evaluation of issues and resolutions for contribution to the Technical Support Knowledgebase
- Provide timely followup to user questions according to established SLAs
- Use common sense logic instructions preestablished guidelines and the knowledgebase to performthe function of the job
- Acquire and maintain knowledge of existing and new products and services in order to provideaccurate and efficient customer support
- Clearly communicate issue status to customers in accordance with defined SLAs
- Take on a leadership position in resolving customer issues by coordinating with different companydivisions.
- Listen attentively to the customer ask probing questions determine minimum data set ofinformation required analyze information and synthesize it into a resolution plan.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.