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End User Associate Part Time - UAE National
Zusammenfassung
A leading financial institution in the UAE is seeking a part-time technology support professional. This role focuses on diagnosing and fixing technical issues, assisting users, and enhancing their experience. Candidates should possess a Bachelor's degree in Computer Technology or equivalent. The position is specifically for UAE Nationals based in Al Ain, working from the office and promoting customer satisfaction through effective IT solutions.
Aufgaben
- Diagnose and fix hardware, software and network issues.
- Set up computers and keep IT systems updated.
- Assist users with IT problems to ensure minimal downtime.
- Teach employees how to use new software or devices effectively.
- Gather and respond to user feedback to improve IT services.
Ausbildung
Adopting a balanced approach that integrates both problemsolving expertise and effective communication.
Deliver end user technology solutions, serve as a subject matter expert in end user technologies, represent the Voice of the end user by delivering an exceptional end user experience and maintain a customer‑first approach by ensuring minimal downtime and maximum usability.
- Technical Responsibilities
- System Maintenance & Troubleshooting – Diagnose and fix hardware, software and network issues.
- System Installation & Configuration – Set up computers.
- Software & Hardware Upgrades – Keep IT systems updated and recommend improvements.
- Keep up with the latest technology to provide efficient solutions.
- Customer Care Responsibilities
- Assist users with IT problems to ensure minimal downtime.
- Explain possible solutions and involve customers in decision‑making when appropriate.
- User Training & Education – Teach employees how to use new software or devices effectively.
- Clear Communication – Explain technical issues in simple terms to non‑technical users.
- Customer Feedback Handling – Gather and respond to user feedback to improve IT services.
- Collaboration & Continuous Improvement
- Research & Development – Stay updated with new technology trends and best practices.
- IT Policy Implementation – Ensure compliance with company policies and IT standards.
- Bachelor's in Computer Technology or equivalent.
- This role is for UAE Nationals based in Al Ain.
- This is a part‑time role working from office.
No
Part‑time
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