End User Associate Part Time - UAE National

First Abu Dhabi Bank; Abu Dhabi Emirate; On-site; AED 60,000 - 120,000; Part time

Job summary

A leading financial institution in the UAE is seeking a part-time technology support professional. This role focuses on diagnosing and fixing technical issues, assisting users, and enhancing their experience. Candidates should possess a Bachelor's degree in Computer Technology or equivalent. The position is specifically for UAE Nationals based in Al Ain, working from the office and promoting customer satisfaction through effective IT solutions.

Responsibilities

• Diagnose and fix hardware, software and network issues.
• Set up computers and keep IT systems updated.
• Assist users with IT problems to ensure minimal downtime.
• Teach employees how to use new software or devices effectively.
• Gather and respond to user feedback to improve IT services.

Education

Bachelor's in Computer Technology or equivalent

Job description

Job Purpose

Adopting a balanced approach that integrates both problemsolving expertise and effective communication.

Key Accountabilities

Generic Accountability

Deliver end user technology solutions, serve as a subject matter expert in end user technologies, represent the Voice of the end user by delivering an exceptional end user experience and maintain a customer‑first approach by ensuring minimal downtime and maximum usability.

Job Context

Specific Accountability

• Technical Responsibilities
  • System Maintenance & Troubleshooting – Diagnose and fix hardware, software and network issues.
  • System Installation & Configuration – Set up computers.
  • Software & Hardware Upgrades – Keep IT systems updated and recommend improvements.
  • Keep up with the latest technology to provide efficient solutions.
• Customer Care Responsibilities
  • Assist users with IT problems to ensure minimal downtime.
  • Explain possible solutions and involve customers in decision‑making when appropriate.
  • User Training & Education – Teach employees how to use new software or devices effectively.
  • Clear Communication – Explain technical issues in simple terms to non‑technical users.
  • Customer Feedback Handling – Gather and respond to user feedback to improve IT services.
• Collaboration & Continuous Improvement
  • Research & Development – Stay updated with new technology trends and best practices.
  • IT Policy Implementation – Ensure compliance with company policies and IT standards.

Qualifications

• Bachelor's in Computer Technology or equivalent.

Additional Information

• This role is for UAE Nationals based in Al Ain.
• This is a part‑time role working from office.

Remote Work

No

Employment Type

Part‑time