Administration jobs in United Kingdom

• Design and maintain MIS reports that provide actionable insights on call center performance metrics, enabling data-driven decision-making.
• Analyze data trends and customer feedback to identify areas for improvement in service delivery and operational efficiency.
• Collaborate with IT to ensure that call center software and systems are integrated and functioning optimally for seamless operations.
• Develop and implement training programs for staff on new technologies and reporting tools to enhance their effectiveness and productivity.
• Monitor and evaluate key performance indicators (KPIs) to ensure targets are met and prepare regular performance reports for management.

Desired Candidate Profile

• Bachelor's degree in Management Information Systems, Business Administration, or a related field is essential.
• A minimum of 2 years of experience in a call center environment with a focus on data analysis and reporting.
• Proficiency in data analysis tools such as Excel, SQL, or specialized MIS software is required.
• Certification in call center management or data analytics would be advantageous.
• Experience in project management and process improvement methodologies, such as Six Sigma, is preferred.