Research jobs in South Africa

Lifecheq is a fintech business operating in South Africa, specialising in personal finance. Our unique holistic approach to financial advice, combined with our market-leading advice platform, has redefined the category. We operate one of the fastest-growing and largest financial advice platforms in the mass affluent market. Our technology touches consumers, financial advisors, and large financial institutions. Our mission is to give everyone access to high-quality, personalised, and holistic financial advice.

In this role, you will work on our advisor platform to better serve advisors and their managers by streamlining their workflows and improving their overall experience.

• Closely collaborate with product managers, developers, and other designers to turn designs into working features that meet the squad’s objectives and key results (OKRs).

• Identify pain points and simplify complex processes so financial advisers can focus more on clients and less on admin, and sales managers can manage teams effectively and make well-informed strategic decisions.

• Improve workflows such as lead management, prospecting, client management, fulfilment, approvals, policy servicing, and reporting.

• Regularly engage with advisors and sales managers to understand their challenges and identify opportunities for improvement.

• Plan and conduct usability tests to identify what works and what needs improvement.

• Leverage user data and behavioural insights to refine and enhance designs.

• Create wireframes, prototypes, and high-fidelity UI designs.

• Collaborate with the design team to ensure consistency, usability, and a cohesive experience across products.

• Contribute to the design system, ensuring scalable and reusable components.

• Ensure designs meet both business goals and user needs while delivering a smooth, intuitive experience.

• 5-10 years of experience in a Product/UX Designer role, with a strong understanding of user-centered design principles.

• Portfolio showcasing end-to-end design work, from research and wireframing to high-fidelity UI design.

• Solid knowledge of Figma and modern design collaboration tools.

• Team spirit; strong interpersonal and communication skills to collaborate with various stakeholders.

• Proficiency in articulating and presenting design decisions, backed by research and data.

• Experience in an Agile environment, working closely with cross-functional teams.

• A problem-solving mindset and the ability to balance user needs with business objectives.

• Good time-management skills.

• Experience in the fintech industry is a bonus but not required.

• Remote-first work environment with regular get-togethers for Cape Town-based team members.

• Medical aid and insurance contributions.

• Paid maternity leave.

• Flexible working hours to support work-life balance.

• An opportunity to grow with one of South Africa's leading fintech companies—your career trajectory grows as we scale.