Insurance à Afrique du Sud

We are seeking a highly experienced Business Relationship Manager / Client Partner to lead strategic client engagements, drive large-scale IT transformation programmes, and grow key accounts within the Banking, Financial Services, and Insurance (BFSI) sector. This role requires a commercially astute, technology-driven leader with deep consulting experience, exceptional executive presence, and a strong track record of driving sustained revenue growth and delivering measurable business outcomes through technology.

• Serve as the primary executive contact for key BFSI clients, engaging confidently at CXO level.

• Build, nurture, and maintain long-term strategic relationships to ensure high levels of client satisfaction and trust.

• Understand customer business needs and translate them into actionable technology roadmaps and transformation initiatives.

• Drive solution-based, consultative sales discussions to identify and unlock new opportunities.

• Lead and contribute to steering committees, governance forums, and stakeholder engagements.

• Own and manage account P&L (> USD 5M), ensuring revenue, margin, and growth targets are met or exceeded.

• Drive 20%+ year‑on‑year account growth, expanding services, strengthening footprint, and increasing strategic relevance.

• Lead account planning, pipeline development, deal strategy, and contract negotiations.

• Ensure financial performance, forecasting accuracy, and commercial discipline across all engagements.

• Oversee the delivery of large, complex IT transformation programmes for enterprise customers.

• Co‑create technical solutions, project implementation plans, and delivery frameworks aligned to customer objectives.

• Provide direction across all stages of the SDLC, ensuring adherence to best practices and delivery methodologies.

• Lead change management initiatives and ensure seamless execution across multi‑disciplinary teams.

• Engage deeply in discussions on engineering practices including:

  • Automation
  • DevOps
  • Quality Engineering
  • Modern Software Development

• Guide clients toward modern engineering principles and scalable transformation architectures.

• Ensure delivery excellence through quality governance, risk mitigation, and continuous improvement.

• Provide leadership across cross‑functional delivery, sales, and consulting teams.

• Foster a culture of empathy, collaboration, and high performance.

• Mentor team members and ensure alignment to customer expectations and organisational goals.

• 8+ years working with Banking, Financial Services and Insurance (BFSI) clients.

• Proven experience delivering business solutions and outcomes leveraging technology.

• 8+ years in solution‑based sales, consultative selling, and account growth.

• Demonstrated success driving 20%+ YoY growth in strategic accounts.

• Ability to influence and build relationships at executive leadership level.

• Strong understanding of Software lifecycle and delivery methodologies (Agile, Waterfall, Hybrid), end‑to‑end SDLC, enterprise architecture and transformation patterns.

• Experience overseeing large, multi‑year transformation programmes.

• Proven ability to manage end‑to‑end P&L for accounts > USD 5M.

• Strong commercial acumen, budgeting, and financial governance capability.

• Excellent communication, negotiation, decision‑making, and conflict management skills.

• Empathetic, customer‑centric mindset with ability to influence diverse stakeholders.

• Proven track record of high client satisfaction and strong team engagement.

• Bachelor’s degree in IT, Business, Engineering, or related field (Master’s preferred).

• Additional certifications in project management, Agile, or consulting advantageous.