Zoho Implementation Consultant

Infolytics Pty; Gauteng; Hybrid; ZAR 400 000 - 600 000; Full time

Job summary

A technology solutions provider in South Africa is looking for a Zoho Implementation Consultant to lead the deployment and customization of Zoho applications. The role requires responsibility for client consultations, workflow automation, and offering ongoing support to optimize client processes. Candidates should have 3+ years of experience in technology consulting, a Bachelor's degree in a relevant field, and strong problem-solving skills. This position offers hybrid work arrangements and opportunities for professional growth.

Benefits

Training programs on Zoho solutions

Opportunities for career advancement

Flexible work arrangements

Qualifications

• 3+ years of hands-on experience in technology consulting or SaaS implementation.
• Strong understanding of CRM architecture, workflows, and automations.
• Certification in Zoho CRM, Zoho Desk, or related applications highly advantageous.

Responsibilities

• Lead full implementation of Zoho One and related applications.
• Develop automated workflows to streamline operations.
• Collaborate with stakeholders to translate business needs into solutions.

Skills

Communication skills

Problem-solving

Technical consulting

Organizational skills

CRM understanding

Education

Bachelor's degree in IT or related field

Tools

Zoho CRM

Zapier

Zoho Flow

Job description

Overview

As a Zoho Implementation Consultant, you will be responsible for leading the end-to-end deployment, customization, and optimization of Zoho applications in alignment with client business needs.

This includes conducting client consultations, configuring Zoho systems, implementing automation workflows, delivering user training, and providing ongoing support. This role plays a critical part in helping clients enhance operational efficiency, streamline processes, and improve customer engagement through effective use of the Zoho platform.

Responsibilities

1. End-to-End Zoho Implementation & Customization
   Lead full implementation of Zoho One, Zoho CRM, Zoho Desk, and other key Zoho applications and bundles.
   Configure applications to align with business processes, including setting up roles, permissions, modules, dashboards, and automation workflows.
   Design and implement custom modules, blueprints, forms, and reports.
   Migrate data from legacy systems with accuracy and structure.
   Ensure seamless integration between Zoho apps and external platforms.

2. Workflow Automation & Optimization
   Develop automated workflows and blueprints that streamline lead management, customer journeys, and marketing funnels.
   Optimize system performance and operational efficiency by identifying bottlenecks and recommending Zoho tools to improve automation and reporting.
   Maintain clean, scalable configurations and ensure long-term usability.

3. Client Collaboration & Business Advisory
   Collaborate closely with stakeholders to understand business needs and translate them into Zoho-based solutions.
   Act as a trusted advisor to clients, recommending best practices and additional Zoho apps for business improvement.
   Support business process reengineering and solution design through consultative sessions.

4. Training, Support & Documentation
   Deliver structured onboarding and training sessions for users at all levels.
   Provide ongoing support during and after project rollout, ensuring adoption and satisfaction.
   Document technical configurations, user guides, workflows, and process diagrams.

5. Project Management Support
   Work collaboratively with project managers, coordinators and technical teams to meet milestones and client expectations.
   Assist in project planning, system analysis, and delivery quality assurance.
   Stay up to date on Zoho's evolving features and the broader SaaS ecosystem.
   Continuously enhance personal knowledge to contribute to better client outcomes and implementation speed.

Requirements

1. Educational Background
   Bachelor's degree or a Post-Graduate Diploma in Information Technology, Computer Science, Business Information Systems, Software Engineering, Business Administration (with strong tech affinity) or related field.

2. Technical & Domain Expertise
   3+ years of hands-on experience in technology consulting or SaaS implementation (Zoho experience is highly advantageous).
   Strong understanding of CRM architecture, workflows, automation, and blueprints.
   Experience with data migration and third-party integrations.

3. Certification & Skills
   Certification in Zoho CRM, Zoho Desk or other core Zoho applications is highly advantageous.
   Short courses or certifications in automation tools (e.g., Zapier, Zoho Flow), API integration and workflow design, or Business Process Management (BPM) is highly advantageous.
   Strong analytical, problem-solving, and organizational skills.
   Strong interpersonal and communication skills, with a genuine enthusiasm for working with clients.
   Excellent written and verbal communication skills, with the ability to interface effectively with both technical and non-technical stakeholders.
   Self-starter capable of managing multiple projects independently in a remote or hybrid setting.

4. Work Ethic and Adaptability
   Highly organized and proactive, with a passion for problem-solving and technology.
   Eagerness to learn continuously and adapt in a fast-evolving cloud environment.

Professional Growth

• Access to training programs on Zoho solutions and emerging cloud software development methodologies.
• Opportunities for career advancement within a rapidly growing organization.
Work-Life Balance
• Hybrid or flexible work arrangements (subject to project requirements).
• A supportive, team-oriented environment that values open communication, innovation, and continuous improvement.
• Regular team-building events, knowledge-sharing sessions, and off-site company workshops.

Meaningful Impact

Contribute directly to the success of African businesses by delivering solutions that drive efficiency, cost savings, and organizational growth. Be part of a mission-driven team striving to become Africa's leading business process automation solutions provider.

Why Join Infolytics?

As a Zoho Implementation Consultant at Infolytics, you'll join a dynamic team committed to empowering businesses through smart, scalable solutions built on Zoho's robust platform.

We foster a culture of collaboration, continuous learning, and impact-driven delivery; where your expertise will directly shape client success and operational transformation.

If you're a proactive, detail-oriented professional who thrives on solving problems and guiding clients through meaningful digital change, we'd love to have you on board.

Only candidates with valid legal documentation to work in South Africa will be considered for roles at Infolytics.