Workshop Manager (Newcastle)

AFGRI Equipment; Newcastle; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading equipment company in Newcastle is seeking a Workshop Manager to supervise workshop activities and ensure agricultural equipment maintenance. The ideal candidate will have a Grade 12 education and be a qualified Mechanisation Technician with over 5 years of experience, including 3 years with John Deere. Responsibilities include managing workshop performance, adhering to safety standards, and maintaining customer relations. This role is vital for operational excellence, making safety and quality a top priority.

Qualifications

• Grade 12 education required.
• Qualified Mechanisation Technician certification is essential.
• 5+ years of experience as a qualified mechanisation technician, with 3 years John Deere experience.

Responsibilities

• Supervise workshop activities including scheduling work.
• Ensure compliance with health and safety regulations.
• Handle warranty claims and ensure credits are received.
• Build and maintain good customer relationships.

Skills

Good Customer Services

Lead the workshop team

Analytical

Problem analysis

Focus on quality

Education

Grade 12

Qualified Mechanisation Technician

Job description

Job title

Workshop Manager (Newcastle)

Job Location

KwaZulu-Natal, Newcastle

Deadline

December 31, 2025

Description

The purpose of this role is to ensure that agricultural equipment is repaired and maintained, assist and supervise Technicians in their duties.

Requirements

REQUIRED MINIMUM EDUCATION / TRAINING

• Grade 12
• Qualified Mechanisation Technician

REQUIRED MINIMUM WORK EXPERIENCE

• 5 years experience as a qualified mechanisation technician of which 3 years must be John Deere experience

KEY PERFORMANCE AREAS

• Supervise all workshop activities including scheduling and controlling work processing
• Identify, investigate and resolve all workshop related problems
• Maintain a safe work environment and ensure compliance with health and safety regulations
• Ensure protective equipment is used as prescribed
• Build and maintain good customer relationships and ensure that customer queries and complaints are resolved within the prescribed turnaround time
• Handle all warranty claims and ensure credits are received
• Oversee scheduling and control working hours and ensure that the status of job cards is updated
• Ensure control of tools and workshop equipment
• Report on activities as required by management
• Enforce and monitor budget control
• Manage employee key performance areas, monitor performance standards, identify training and development requirements, and ensure fair disciplinary action to address deviations

TECHNICAL KNOWLEDGE / COMPETENCIES

• Good Customer Services
• Lead the workshop team
• Understanding of agriculture, agricultural technology and farmers
• Valid driver's licence

BEHAVIOURAL COMPETENCIES

• Business and customer orientation
• Analytical
• Safety cautious
• Problem analysis
• Focus on quality
• Accountability
• Ability to work individually as well as in a team
• Good customer service and interpersonal behaviour