Work From Home Customer Service Associate – Remote Role

Mashreq Bank; Remote; ZAR 30 000 - 40 000; Full time

Job summary

A leading financial institution is seeking motivated individuals for a remote Customer Service Associate role. As the first point of contact, you will address inquiries, resolve concerns, and ensure positive customer interactions. This position is suitable for those with excellent communication skills and a customer-first mindset. The role offers competitive pay, flexible schedules, and opportunities for professional development while fostering a supportive work environment.

Benefits

100% work-from-home opportunity

Competitive salary with performance-based incentives

Paid training and ongoing skill development

Opportunities for career growth

Qualifications

• Strong interpersonal skills with a customer-first mindset.
• Ability to multitask and manage time effectively.
• Freshers and entry-level candidates with strong communication skills are encouraged to apply.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or support tickets.
• Resolve customer concerns while maintaining satisfaction.
• Document customer interactions and update records.

Skills

Excellent verbal and written communication skills in English

Strong interpersonal skills

Ability to work independently

Basic computer proficiency

Problem-solving skills

Reliable internet connection

Tools

CRM or customer support tools

Job description

Job Summary

The Elite Job is seeking motivated, customer-focused individuals to join our growing remote workforce as Customer Service Associates. This work-from-home role is ideal for professionals who are passionate about delivering exceptional customer experiences while enjoying the flexibility of a remote environment. As a Customer Service Associate, you will serve as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive interaction with our brand at every touchpoint.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or support tickets in a timely and professional manner
• Resolve customer concerns efficiently while maintaining a high level of customer satisfaction
• Accurately document customer interactions and update records in internal systems
• Provide product, service, and policy information clearly and confidently
• Escalate complex issues to appropriate departments when necessary
• Follow company guidelines, scripts, and quality standards
• Meet individual and team performance metrics, including response time and customer satisfaction scores
• Maintain data confidentiality and adhere to company compliance policies

Required Skills and Qualifications

• Excellent verbal and written communication skills in English
• Strong interpersonal skills with a customer-first mindset
• Ability to work independently in a remote environment
• Basic computer proficiency and familiarity with CRM or customer support tools
• Problem-solving skills with attention to detail
• Reliable internet connection and a quiet home workspace

Experience

• Previous experience in customer service, call center, or support roles is preferred but not mandatory
• Freshers and entry-level candidates with strong communication skills are encouraged to apply
• Experience working remotely is an added advantage

Working Hours

• Flexible shifts available, including day, evening, and weekend options
• Full-time and part-time schedules may be offered depending on business needs
• Must be able to commit to assigned shift hours consistently

Knowledge, Skills, and Abilities

• Ability to multitask and manage time effectively
• Strong listening skills and empathy toward customer needs
• Adaptability to new tools, processes, and policies
• Ability to remain calm and professional under pressure
• Commitment to continuous learning and performance improvement

Benefits

• 100% work-from-home opportunity
• Competitive salary with performance-based incentives
• Flexible work schedules to support work-life balance
• Paid training and ongoing skill development
• Opportunities for career growth and internal promotions
• Supportive and inclusive remote work culture

Why Join The Elite Job

At The Elite Job, we believe our people are our greatest asset. We offer a supportive remote work environment where your contributions are valued and your growth is encouraged. Joining our team means being part of a forward-thinking organization that prioritizes flexibility, professional development, and employee well-being while delivering world-class service to our customers.

How to Apply

Interested candidates are invited to apply by submitting their updated resume along with a brief cover letter highlighting their interest in the role. Shortlisted applicants will be contacted for a virtual interview and assessment. Take the next step in your career and join The Elite Job as a Work From Home Customer Service Associate today.