Wholesale Banking Client Services Specialist

Absa Group Limited; Pretoria; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial services provider in South Africa is seeking a Junior Specialist Customer Service to deliver exceptional service to Wholesale Banking clients. The role involves problem-solving, relationship management, and ensuring compliance with risk requirements. Candidates should have a minimum of 3 years in General Banking, with at least 2 years in customer service. Education requirements include a diploma or degree in business or a related field. This position offers a dynamic work environment.

Qualifications

• NQF Level 5/6 – Grade 12, Diploma or Degree.
• Minimum 3 years in General Banking.
• At least 2 years in Customer Service and Support.

Responsibilities

• Deliver superior customer service to Wholesale Banking clients.
• Resolve queries efficiently applying specialist knowledge.
• Build strong relationships with stakeholders to enhance client experience.
• Track and analyze root causes of complaints and implement improvements.
• Support process optimization and digital transition initiatives.
• Ensure compliance with regulatory and risk management requirements.

Skills

Transactional Banking product knowledge

Relationship management

Risk management

Negotiation

Problem-solving

Data analytics

Strong communication skills

Project management skills

Education

Higher Diplomas in Business, Commerce and Management Studies

Job description

A leading financial services provider in South Africa is seeking a Junior Specialist Customer Service to deliver exceptional service to Wholesale Banking clients. The role involves problem-solving, relationship management, and ensuring compliance with risk requirements. Candidates should have a minimum of 3 years in General Banking, with at least 2 years in customer service. Education requirements include a diploma or degree in business or a related field. This position offers a dynamic work environment.