Welcome and Services Coordinator

Club Med; Gqeberha; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A renowned resort company in Gqeberha is seeking a Front Desk Agent who is sociable and helpful to connect with guests. The role involves managing guest arrivals and departures, ensuring compliance with health and safety rules, and collaborating with internal departments. The ideal candidate must be multilingual and adept at providing personalized service. This position offers a dynamic work environment with access to various on-site activities and facilities.

Qualifications

• Able to connect with guests and build a trusting relationship.
• Capable of finding solutions for guest needs.
• Master at least two languages.

Responsibilities

• Welcome guests and personalize customer relations.
• Manage arrivals and departures, including check-ins and check-outs.
• Collaborate with relevant departments to ensure guest satisfaction.

Skills

Sociable

Helpful and attentive

Multilingual

Job description

You are

• Sociable, you know how to connect with our guests and build a trusting relationship.
• Helpful and attentive, finding the right solution for all our guests.
• Multilingual, you master at least two languages and are comfortable with international guests.

You will

• Be responsible for welcoming guests, providing information and personalising customer relations.
• Manage arrivals and departures (check-in and check-out), telephone switchboard, keep information media available to customers, collect invoices and control deferred operations.
• Know the resort perfectly and work in collaboration with the relevant departments (room staff, laundry, catering etc.)
• Develop internal sales and ensure the invoicing for the stay or local sales.
• Guarantee the quality of services, compliance with Club Med health and safety rules as well as maintenance of the resort's assets.

In becoming a G.O Front Desk Agent, you will benefit from the infrastructures and activities offered by Club Med. And if you get the urge, you can even step on stage to show your talent!

So what are you waiting for? Pack your bags!

All our positions are open to people with disabilities.