Waiter | La Residence

The Royal Portfolio; Franschhoek; On-site; ZAR 50,000 - 200,000; Part time

Job summary

A luxury hotel group located in Franschhoek seeks a Waiter to manage daily operations in the Front of House Department for a maternity cover contract from April to October. The ideal candidate should have a minimum of 2 years' experience in a 5-star hotel and exceptional food and beverage knowledge. Duties include serving guests, ensuring cleanliness, and maintaining high service standards. A valid work permit or South African ID is essential.

Qualifications

• Must have at least 2 years’ experience in a 5* Hotel as a Waiter.
• Demonstrated excellent written and verbal communication skills.
• Must be flexible with working nights, weekends, and holidays.

Responsibilities

• Service of food and beverage in Dining Rooms and outdoor areas.
• Greeting guests warmly with a welcome drink.
• Ensure FOH areas are clean and tidy during shifts.

Skills

Food and beverage knowledge

Excellent communication skills

Attention to detail

Teamwork

Tools

Opera

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The Waiters at La Residence manage and control the daily operations of the Front of House Department. They ensure that the Front of House standards of The Royal Portfolio are met, in order to contribute to the purpose of the company, "to give our guests a complete experience and a perfect stay". We are looking for a Waiter to join our team for a maternity cover contract from April to October.

MAIN DUTIES & RESPONSIBILITIES

• Service of food and beverage in Dining Rooms, pool areas and all outdoor service areas, as well as set up and clearing away
• Greeting guests warmly with a fresh posy and welcome drink on arrival
• ensure all FOH Waiter duties are carried out according to daily checklists
• ensure FOH areas are clean and tidy during shifts and before leaving your shift
• understand and communicate daily menu, have up to date knowledge of the menu and wine lists
• upsell at every opportunity (beverage, cigars)
• Performing each duty as per the company’s standard operating procedures
• Preparation and service of all beverages
• Ensure all orders are passed on to the kitchen as quickly as possible
• To ensure all food send from the kitchen is up to standard
• To keep up to date with all industry trends and speak to management about any possible improvements
• Assist with all service, set ups and breakdowns of functions and returning of service providers’ stock

REQUIREMENTS, QUALIFICATIONS & EXPECTATIONS

• Must have at least 2 years’ experience in a 5* Hotel as a Waiter
• Exceptional food and beverage knowledge, preferably with additional industry certifications
• Demonstrated excellent written and verbal communication skills
• Proven job reliability, diligence, dedication and attention to detail
• Must be flexible with working nights, weekends, and holidays
• Knowledge of the Property Management System at Operator Level Opera & Micro’s; computer literate with working knowledge of Microsoft Word, Excel and Outlook
• Ability to work in the Franschhoek valley, preference will be given to candidates who live locally

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.