Vp Of Customer Platforms

Klipboard; Johannesburg; On-site; ZAR 1 000 000 - 1 500 000; Full time

Job summary

A leading tech company in South Africa is looking for a VP of Customer Platforms to lead their digital transformation initiatives. The role emphasizes developing innovative strategies that leverage technology to enhance customer experiences. The ideal candidate will have extensive experience in B2B SaaS and proven skills in driving digital projects across enterprise functions. This position requires strong leadership abilities and a collaborative approach to managing relationships with C-level executives. Join this dynamic team and make a significant impact on the company's future growth.

Qualifications

• 5+ years of experience in a similar role within a B2B SaaS company.
• Proven leadership of successful digital transformation project implementation.
• Experience in managing and leading an enterprise engineering function.

Responsibilities

• Develop and execute a compelling digital strategy for growth.
• Lead the Customer Platforms strategy and deliver key objectives.
• Drive innovation and efficiency in customer sentiment.
• Champion digital practices across the company.

Skills

Leadership

Digital Transformation

Customer Experience

Innovation

B2B SaaS Expertise

Collaboration with CxO Leaders

Strategic Thinking

Tools

Hubspot

Salesforce

ServiceNow CSM

Job description

About Klipboard

At Klipboard we provide specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively.

VP Customer Platforms

As VP of Customer Platforms you will provide leadership and direction across our entire Customer Platforms Eco‑System, shaping and executing an amazing transformation agenda. You will be tenacious in leading a culture of Digital 1st, having led at scale a customer platforms strategy, built and led a highly performing engineering function and engaged across an Enterprise business and C‑level leadership team.

Key Responsibilities

• Develop a clear and compelling digital strategy for our future growth agenda, where AI is at the heart of the way we execute with technology and deliver services to our customers and colleagues.
• Build, inspire, encourage and lead the strategy of the Customer Platforms function to successfully deliver key objectives.
• Drive digital innovation and serve as a change agent throughout our business, with an Automation 1st mindset, driving efficiency and increasing customer sentiment.
• Be an evangelist, championing the use of digital technology and practices to engender a digital mindset from the top down.
• Lead the implementation of the digital strategy, working with cross‑functional leaders, transitioning to an automated, highly efficient & self‑service way of working for our customer and colleagues.
• Be a thought leader to identify new tools / techniques that will support and enhance the experience for our customers and colleagues.
• Work with leaders across the business to generate innovative digital solutions for products, services, processes, customer experiences, marketing channels.
• Drive through decision‑making at Executive / Director level; including risk management, business partner engagement, financial control, presentations at Director and Executive level, negotiations, and transition planning.
• Own the Customer platforms / Customer experience planning and delivery cycle, including a unified approach to risk management, objective setting and budget management, backlog prioritisation.
• Own M&A integration across the Eco‑System; you will need to have had experience integrating acquired business’s into a defined systems architecture.

Qualifications

• 5+ years of experience in a similar role within a B2B SaaS company.
• Proven leadership of successful digital transformation project implementation within a B2B SaaS company.
• Know what it is to deliver amazing customer experiences through use of technology, understanding of core business customer processes and their associated technical solutions.
• An innovative and disruptive mindset, constantly looking forward, experience of bringing ideas to life – bringing Generative AI into daily business operations.
• Experience in managing and leading an enterprise engineering function.
• Proven skills for influencing and collaborating with CxO leaders.
• Exceptional leader with a proven ability to set clear direction and drive potentially complex and challenging plans through to successful conclusion, and who leads by example.
• Strategic and imaginative thinker able to translate ideas in systematic and achievable plans.
• Experience of effective budgetary control for significant budgets.
• Pragmatic approach to problem‑solving whilst retaining a strategic view.
• Excellent technical awareness and business acumen, across Customer platforms landscape – Sales & Marketing Technology – Hubspot / Salesforce / CPQ, Customer Success (ServiceNow CSM), Telephony, Global Customer Data management.

Benefits

£5mA pragmatic approach to problem‑solving whilst retaining a strategic view. Excellent technical awareness and business acumen, across Customer platforms landscape – Sales & Marketing Technology – Hubspot / Salesforce / CPQ, Customer Success (ServiceNow CSM), Telephony, Global Customer Data management.

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!