Utilities Specialist

Bidvest Facilities Management; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A facilities management company in Gauteng is seeking a Utilities Specialist responsible for engaging with utility service providers, resolving queries, and managing the opening and closing of utility accounts. The candidate must have a Matric certificate, a valid South African driver's license, and two years of relevant experience in a utilities environment. Strong skills in MS Office, particularly Excel, are essential. This role requires a proactive individual with excellent stakeholder management and problem-solving abilities.

Qualifications

• Matric (Senior Certificate) is required.
• A valid SA Driver's License is mandatory.
• Finance qualification or coursework is advantageous.
• Minimum 2 years' experience in a utilities environment preferred.
• Strong MS Office skills, especially in Excel.

Responsibilities

• Manage relationships with Utility Service Providers.
• Resolve utility queries and disputes efficiently.
• Open and terminate utility accounts.
• Coordinate meter readings and maintain progress trackers.

Skills

Stakeholder relations management

Utility query and dispute resolutions

Customer service

Computer literacy

Education

Matric (Senior Certificate)

Finance Qualification or studying towards

Tools

MS Office

Job description

Job title : Utilities Specialist

Job Location: Gauteng, Centurion

Deadline: December 21

Role Purpose

Responsible for effective engagement with Utility Service Providers to ensure efficient query and dispute resolutions, timeous opening and termination of utility accounts. Sourcing key information from Utility Service Providers and other key stakeholders and disseminating it to rest of the Business.

Main Outputs

• Key stakeholder relations management.
• Utility query and dispute resolutions.
• Opening of new utility accounts.
• Termination / closing of utility accounts.
• Spearheading the process of payments & recovering of deposits and credits, where necessary.
• Query resolution.
• Assist with coordinating of meter readings.
• Maintain progress tracker, supplier and client activity reports and other related documents.
• Professional liaison with internal departments, clients & external bodies.

Qualifications and Skills

• Matric (Senior Certificate)
• Valid SA Driver's License
• Finance Qualification or studying towards (advantageous)
• 2 years' experience in a utility's environment, preferably municipal environment / interacting with Utility Service Providers (Municipalities / Eskom and landlords)
• Computer literacy with sufficient knowledge of MS Office software (Specifically, MS Outlook, MS Word and strong MS Excel)

Fundamental Competencies

• Personal impact / persuasiveness
• Organized
• Stress tolerance
• Accuracy
• Energetic / Driver / Self-starter / Perseverance
• Initiative / Proactivity
• Result orientated
• Planning ability
• Problem solving
• Customer / Client Focus
• Analytical
• Relationship building
• Listening
• Team player
• Email & Telephone Etiquette
• Oral & Written CommunicationCustomer Service jobs