Universal Banker

Standard Bank Group; Worcester; On-site; ZAR 30 000 - 45 000; Full time

Job summary

A leading financial institution in Worcester is seeking a results-driven Universal Banker. The role focuses on driving sales growth, developing strategies, and delivering exceptional customer service to Personal Prestige and Private Banking clients. Candidates must possess a National Certificate in Banking and 3-5 years of relevant experience. A proven track record of exceeding sales targets through banking product cross-selling and upselling is essential. The position offers a full-time employment opportunity, requiring no remote work.

Qualifications

• 3-5 years' experience in banking or financial services focused on FAIS qualifications.
• Proven strong sales background consistently achieving or exceeding sales targets.
• Demonstrated success in generating new business and driving revenue growth.

Responsibilities

• Drive sales growth and execute sales strategies to exceed targets.
• Provide exceptional customer service for Personal Prestige and Private Banking clients.
• Understand client demand and act decisively within regulatory parameters.

Skills

Sales Experience

Presentation Skills

Financial Services

Customer Service

Financial Acumen

Cash Handling

Education

National Certificate in Banking (NQF5)

Job description

Overview

We’re looking for a results-driven Universal Banker with a proven track record of exceeding sales targets. The successful candidate will be responsible for driving sales growth, developing and executing sales strategies, and providing exceptional customer service. The role involves taking demand from Personal Prestige and Private Banking clients for banking matters ranging from product questions to client account activities (e.g. opening of relevant accounts, statements, debit order information, etc.), forming an accurate assessment and understanding of that demand, and acting on it in a one-and-done manner that consistently delivers what matters to the client within product and legislative (e.g. FAIS) parameters.

Responsibilities

• Drive sales growth and execute sales strategies to exceed targets.
• Provide exceptional customer service for Personal Prestige and Private Banking clients.
• Understand client demand across product questions and account activities; act decisively within product and FAIS regulatory parameters.

Qualifications

• National Certificate in Banking (NQF5 FAIS-recognized qualification or above) demonstrating a solid foundation in banking practices, financial services, and industry standards.

Required Experience

• 3-5 years experience in banking or financial services with a focus on FAIS qualifications and financial advisory roles.
• Proven and strong sales background consistently achieving or exceeding sales targets through cross-selling and upselling of banking products (e.g. loans, credit cards, mortgages, savings and investment solutions).
• Demonstrated success in generating new business, building a robust sales pipeline, and driving revenue growth in a branch banking or contact centre environment.
• In-depth knowledge of banking operations including account management, transaction processing, and client relationship management.
• Strong understanding of banking products, policies, and regulatory compliance.
• Excellent problem-solving skills with a focus on delivering exceptional customer service and ensuring client satisfaction.

Additional Information

Behavioural Competencies

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Convincing People

Technical Competencies

• Banking Process & Procedures
• Client Acceptance & Review
• Application & Submission Verification (Consumer Banking)
• Customer Understanding (Consumer Banking)
• Product Knowledge (Consumer Banking)

Remote Work

No

Employment Type

Full-time

Key Skills

• Sales Experience
• Presentation Skills
• Financial Services
• Customer Service
• Financial Acumen
• Fraud
• Math
• Military Experience
• Banking
• Upselling
• Cash Handling
• RMF