Tsonga Speaking Customer Service Advisor

Surgo PTY Ltd; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer service firm in Century City is seeking a Tsonga Speaking Customer Service Advisor to provide high-quality service by understanding customer needs and resolving requests efficiently. The ideal candidate will possess strong problem-solving skills and at least 12 months of inbound call center experience. A Grade 12 education and proficiency in MS Office are required. The role offers a salary of R9500 with working hours from Monday to Friday, 08:00 to 17:00.

Qualifications

• Minimum of 12 months unbroken inbound call centre experience.
• Experience in healthcare, insurance, or financial industries is advantageous.
• Proficient in MS Office applications.

Responsibilities

• Answer calls and respond to customer requests.
• Provide customers with product and service information.
• Identify and resolve customer issues using the in-house system.

Skills

Customer service excellence

Problem-solving

Adaptability

Clear communication

Organizational skills

Education

Passed Grade 12

Tools

MS Office Suite

CRM Systems

Job description

Job Description

Our client based in Century City is seeking Tsonga Speaking Customer Service Advisor. The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and providing responses to general contract and transactional inquiries.

Experience

• Minimum of 12 months unbroken inbound call centre experience
• Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment is highly desirable (advantageous)

Requirements

• Passed Grade 12
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (Advantage)

Key responsibilities may include, but are not limited to

• Answer call and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assist irate members and escape to senior agents/team leader when required
• Ensure own productivity levels are maintained, and quality standards are met at all times
• Perform daily administrative functions and accurately capture required information to various CRM systems
• Adhere to and support Company policies and practices
• Ensure that cases are reviewed and actioned
• Monitor Average Handling Time in line with standards
• Adhere to work schedule / occupancy and monitor workflow
• Ensure that SLA is adhered to and cases are completed in agreed SLA times
• Maintain customer quality according to set standards and business process
• Ensure full compliance to business process, legislation and standard operating processes
• Excellent communicator with all levels in an organisation (verbal and written)
• Solution driven
• Excellent problem-solving and accuracy skills
• Self‑starter, motivated, takes initiative and can work independently
• Confident in operating in a dynamic environment
• Flexibility and agility
• Adaptability to different situations as they arise (adaptive thinking)
• Ability to operate in a team environment
• Ability to prioritise deliverables and workload accordingly (good organisational skills)

Salary and working hours

• Salary: R9500
• Monday to Friday 08:00 to 17:00

Office Location

• Century City

EEO Statement

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful, and we encourage you to reapply. Your CV will be kept in our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email [e-mail].