Traveler Support – Call Center – Work From Home Jobs

Mashreq Bank; South Africa; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A leading travel support provider is seeking dedicated Traveler Support Representatives to join their remote team. You will provide exceptional customer service by assisting travelers with inquiries, bookings, and changes. Ideal candidates will have strong communication skills and a customer-focused mindset. The role offers flexible shifts and advancement opportunities while working from home.

Benefits

Competitive salary with performance-based incentives

Work-from-home flexibility

Health and wellness benefits

Paid time off and holiday pay

Opportunities for career advancement

Employee discounts on travel services

Qualifications

• 1–2 years of experience in a call center or customer service role preferred.
• Experience in travel or hospitality is a plus, but freshers are welcome.

Responsibilities

• Handle inbound and outbound calls from travelers regarding reservations.
• Provide accurate information about travel policies and procedures.
• Resolve customer concerns professionally and promptly.
• Collaborate with internal departments to ensure seamless travel solutions.
• Maintain accurate records in the CRM system.

Skills

Excellent verbal and written communication skills in English

Strong problem-solving and decision-making abilities

Ability to remain calm and professional under pressure

Proficiency in computer systems, CRM platforms, and MS Office

Strong attention to detail and organizational skills

Customer-focused mindset with empathy and patience

Tools

Amadeus

Sabre

Galileo

Job description

Job Summary

Progressive Technology is seeking dedicated and customer-focused professionals to join our Traveler Support Call Center Team. This fully remote position allows you to provide exceptional service to travelers who require assistance with bookings, itinerary changes, cancellations, and general inquiries. As a Traveler Support Representative, you will be the first point of contact for customers, ensuring a seamless travel experience by resolving issues promptly and efficiently. This is an excellent opportunity for individuals who are passionate about customer care, enjoy problem-solving, and thrive in a fast-paced environment.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chat inquiries from travelers regarding reservations, flight changes, cancellations, and special requests.
• Provide accurate information about travel policies, itineraries, and procedures.
• Resolve customer concerns in a professional, empathetic, and timely manner.
• Collaborate with internal departments and external partners to ensure seamless travel solutions.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Meet or exceed performance targets related to customer satisfaction, response time, and call handling.
• Stay updated on travel industry trends, airline policies, and company guidelines to provide up-to-date assistance.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm and professional under pressure.
• Proficiency in using computer systems, CRM platforms, and MS Office applications.
• Strong attention to detail and organizational skills.
• Customer-focused mindset with empathy and patience.

Experience

• Minimum 1–2 years of experience in a call center, customer service, or travel support role preferred.
• Experience in the travel, hospitality, or airline industry is a plus but not mandatory.
• Freshers with excellent communication skills and a strong willingness to learn will also be considered.

Working Hours

• Flexible shifts available, including evenings, weekends, and holidays to support global travelers.
• Full-time and part-time positions offered.
• Remote work setup with performance-based scheduling options.

Knowledge, Skills, and Abilities

• Knowledge of travel booking systems (Amadeus, Sabre, or Galileo) is advantageous but not required.
• Ability to quickly adapt to new technologies and processes.
• Strong interpersonal skills and the ability to work in a team environment.
• Capacity to handle high volumes of calls while maintaining quality service.

Benefits

• Competitive salary with performance-based incentives.
• Work-from-home flexibility with all necessary training provided.
• Health and wellness benefits package (where applicable).
• Paid time off, sick leave, and holiday pay.
• Opportunities for career advancement within Progressive Technology.
• Employee discounts on travel-related services.

Why Join

At Progressive Technology, we value people as much as performance. By joining our Traveler Support team, you will not only help make travel easier for customers worldwide but also build a rewarding career in a supportive, inclusive, and growth-oriented environment. Whether you are starting your career or seeking to expand your expertise, this role offers long-term development opportunities and the flexibility to balance work and personal life.

How to Apply

Interested candidates are encouraged to apply by submitting their updated resume and a brief cover letter outlining their relevant experience and communication skills. Applications can be submitted directly through the Progressive Technology career portal or via email us.