Transport Partner Operations Executive - Germany

AnyVan; Cape Town; On-site; ZAR 30,000 - 50,000; Full time

Job summary

A logistics company based in Cape Town is seeking a Transport Partner Operations Executive to manage and support transport partners in Germany. This role involves recruitment, relationship management, and ensuring service quality. The ideal candidate must have excellent communication skills, be proactive, and fluent in both German and English. Flexible working hours aligned with German operations are required.

Qualifications

• Proven track record in customer service or telesales.
• Ability to resolve issues effectively and efficiently.
• Resilience and positivity to handle challenges.

Responsibilities

• Source and recruit new transport partners in Germany.
• Support and build relationships with partners.
• Assign jobs to transport partners and manage rates.
• Be a point of contact for customer inquiries.
• Handle various administrative tasks as required.

Skills

Customer service experience

Strong communication skills

Proactive problem-solving

Fluency in German and English

Organizational skills

Attention to detail

Job description

Overview

Job title : Transport Partner Operations Executive - Germany

Job Location : Western Cape, Cape Town

Deadline : October 03, 2025

Role Overview

Our TP Operations Executives play a vital role in supporting and managing our Transport Partners (TPs) — the driving force on the supply side of our business. They act as a crucial link between AnyVan and our TP network, ensuring we attract, onboard, and retain high-performing partners who deliver exceptional service to our customers.

What you’ll be doing

• Recruitment and onboarding
  • Source and recruit new TPs in the German market.
  • Get them set up on our portal and app so they know exactly how to bid on and complete jobs.
  • Deliver training and support to help them succeed and meet AnyVan’s quality standards.
• Support & Build Relationships
  • Be the friendly, reliable point of contact for our TPs – helping with questions about accounts, jobs, or how to use the platform.
  • Keep up-to-date lists of who’s available, where they’re based, and what jobs they can cover.
  • Build trust with both TPs and customers by solving problems quickly and keeping everyone informed.
• Keep Things Running Smoothly
  • Assign jobs to the right TPs, negotiating rates so everyone’s happy.
  • Manage quotes and make proactive calls to secure the best deals for both TPs and AnyVan.
  • Keep an eye on TP performance – stepping in if there are issues like low feedback scores or compliance concerns.
  • Tackle compliance and service quality issues head-on to reduce cancellations and keep standards high.
  • Make sure all regular TP account management tasks are ticked off on time.
• Be There for Customers
  • On the day of service, you’ll often be the first point of contact for our customers, answering questions, troubleshooting, and making sure they feel supported.
  • Work with both customers and TPs to make sure deadlines are met and any hiccups are quickly sorted out.
  • Keep customer records accurate and up to date.
  • Team up with other departments to make sure customers always get the best experience.
• General Admin
  • Handle things like checking proof of delivery, invoicing, pricing updates, and charge management.

What you'll need to succeed

• A proven track record of achieving and exceeding goals in a fast-paced customer service or telesales role.
• Strong communication and rapport-building skills, especially over the phone.
• Excellent active listening skills and the ability to resolve issues effectively.
• Resilience, positivity, and a proactive approach.
• Exceptional organisation and attention to detail.
• A strong bias for action, able to get things done quickly and effectively.
• Resilience, drive, and a positive, can-do attitude.
• A bias for action, with the ability to deliver results quickly and effectively.
• Fluent in German and English – You’ll be working with German-speaking customers, but as English is our common business language, you’ll need to communicate fluently in both.
• Location & Hours – Based in our Cape Town working flexible shift patterns in line with our German operating hours which will include working some weekends (Saturday's and Sunday's).
• Transportation / Logistics jobs