Transition Manager / Senior Project Manager

Galitechonline; Remote; ZAR 400 000 - 500 000; Full time

Job summary

A dynamic EdTech company is looking for a Transition Manager / Senior Project Manager to oversee end-to-end service transitions. The ideal candidate will have 6-8 years of experience in project management within IT services. Key responsibilities include developing transition plans, managing service stabilization, and ensuring stakeholder alignment. Proficiency in tools like JIRA and ServiceNow is essential. This position offers a 5-year contract and requires business travel. Apply for a chance to work in a progressive and inclusive environment.

Qualifications

• Minimum 6-8 years in Project or Transition Management.
• Strong experience in IT service transitions.
• Working knowledge of ITIL, PMP, or PRINCE2 methodologies.

Responsibilities

• Develop and execute transition plans for vendor onboarding.
• Ensure smooth knowledge transfer and documentation.
• Drive risk management and mitigation strategies.

Skills

Project Management

Stakeholder engagement

Risk mitigation

IT Service Transition

Communication skills

Tools

JIRA

Confluence

ServiceNow

MS Project

Microsoft Teams

Job description

Location: South Africa – Remote (Work From Home)

Business Travel: Required

Contract Type: 5-Years Contract (Extendable)

Monthly Budget: $3, USD

About the Role

We are hiring a Transition Manager / Senior Project Manager to oversee and execute end-to-end service transitions in a dynamic EdTech environment.

The successful candidate will lead the onboarding of vendor teams, manage service stabilization, and ensure alignment between business and technical stakeholders throughout the transition lifecycle.

Key Responsibilities

• Develop and execute transition plans for onboarding vendor resources and operationalizing services
• Ensure seamless knowledge transfer and documentation of systems, processes, and workflows
• Drive risk management and mitigation strategies during the transition phase
• Define and track KPIs and SLAs to ensure service stability and performance
• Establish governance mechanisms to monitor progress and dependencies
• Align engineering, operations, and business stakeholders across all transition stages
• Oversee the full transition lifecycle : initiation, planning, execution, monitoring, and closure
• Ensure compliance with all security, regulatory, and contractual obligations
• Act as an escalation point for transition-related issues
• Provide regular status updates, dashboards, and executive summaries

Required Skills and Competencies

• Minimum 6-8 years in Project or Transition Management, IT Services Transitions, or related domains
• Strong experience in IT service transitions and stakeholder engagement
• Proficient in governance frameworks, risk mitigation, and stabilization strategy
• Working knowledge of ITIL, PMP, or PRINCE2 methodologies
• Comfortable working in fast-paced, cross‑functional environments
• Excellent communication, negotiation, and problem‑solving skills
• Hands‑on experience with JIRA, Confluence, ServiceNow, or similar tools
• Technical understanding of Cloud, Cybersecurity, Data Services, CRM, and IT Support

Success Metrics

• Achievement of defined SLAs during stabilization
• Positive stakeholder satisfaction and feedback
• Effective knowledge transfer with minimal disruption
• Full compliance with security and regulatory standards

Industry Background: IT Services, Software Development, Cloud Platforms, Enterprise IT Operations

Tools and Technologies: JIRA, Confluence, ServiceNow, MS Project, Microsoft Teams, SharePoint, Slack

Equal Opportunity Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, or any other characteristic protected by applicable law. We are committed to building an inclusive, diverse, and respectful workplace where everyone feels valued and empowered.