Training Support Consultant

Emporium Human Capital; Somerset West; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A training consultancy based in Somerset West is seeking a Training Support Consultant to manage customer training plans and provide system training. Candidates should have a Bachelor's Degree in Accounting or bookkeeping experience, alongside proficiency in Microsoft Office and accounting software. This role offers a salary ranging from R 20,000 to R 23,000 per month and requires strong customer service skills. Applications must include a CV in MS Word format with the job reference in the subject line.

Qualifications

• Must have training or consulting experience.
• Bachelor's Degree in Accounting or bookkeeping experience is necessary.
• Customer service skills will be advantageous.

Responsibilities

• Create and manage training plans with customers.
• Report on training progress for all customers.
• Coordinate training projects to completion.
• Provide system training to customers.
• Resolve customer queries and guide users on system features.

Skills

Training or consulting experience

Customer service / support experience

Proficiency in Microsoft Word

Proficiency in Excel (intermediate)

Proficiency in Outlook and PowerPoint

Proficiency in Accounting software packages

Education

Bachelor's Degree in Accounting

3 years of bookkeeping experience

Job description

Overview

SUMMARY :

Training Consultant with Accounting Background

Position

POSITION INFO :

Training Support Consultant (POS 24009)

Somerset West

R 20000 to R 23000 per month

Requirements

• Training or consulting experience
• Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
• Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
• Excel proficiency intermediate
• Customer service / support experience will be advantageous

Responsibilities

• Creating and managing training plans with customers
• Reporting on training progress of all customers that is in training
• Work directly with client to effectively coordinate each training project to completion.
• Communicate process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track.
• Provide system training to customers
• Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
• Assist with preparing data and uploading on to the system for new customers

Closing Date : 28 February 2024

To apply for this position : Send MS Word format CV to and usePOS24009in the subject line