Training & Development Coordinator (Centre-Based, Umhlanga – Durban)

The Faculty Online Learning Group; Umhlanga Rocks; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An educational organization is seeking a Quality Assurance Team Leader based in Umhlanga, KZN. The role involves monitoring teaching sessions, leading a team of tutors, and ensuring compliance with quality standards. Candidates should hold a Bachelor’s Degree and have 2-3 years of experience in a related field. The position requires candidates to work full-time from the Umhlanga office, with flexible shift requirements. Salary is R10,000 to R17,000 per month depending on experience.

Qualifications

• 2–3 years’ experience in a leadership, training, coaching, or quality assurance role.
• Must reside within a 20 km radius of Umhlanga, KZN.

Responsibilities

• Monitor live and recorded teaching sessions for quality control.
• Lead and support a team of tutors operationally.
• Maintain accurate and up-to-date records per company policies.
• Conduct regular quality assurance checklists and provide feedback.

Skills

Leadership

Quality Assurance

Training

Coaching

Operational Coordination

Education

Bachelor's Degree in any field

Job description

Location: Office-Based – Umhlanga, Durban

Type: Permanent

Start Date: Immediate

Salary: R10 000 – R17 000 per month (depending on shift, experience and qualifications)

Key Responsibilities

• Quality Control
  • Monitor live and recorded teaching sessions to ensure consistency in delivery, use of approved methodologies, and learner engagement.
  • Evaluate tutor performance based on punctuality, lesson preparedness, adherence to syllabus, professionalism, and background/set-up compliance.
  • Conduct regular quality assurance checklists, providing coaching and constructive feedback to tutors to drive continuous improvement.
  • Ensure all tutors maintain classroom standards, including effective time management, appropriate attire, and professional virtual/physical presentation.
• Operational Coordination
  • Lead a team of tutors operationally, acting as the first point of contact for daily escalations and support.
  • Oversee scheduling to ensure tutors enter classes on time and are logged into sessions as per rostered expectations.
  • Liaise with the scheduling and HR teams regarding absenteeism, performance issues or policy breaches.
• Reporting & Administration
  • Maintain accurate and up-to-date records, including shift reports, master lists, and quality reports, in line with Company policies.
• Team Leadership
  • Lead, guide, and support a team of teachers.
  • Handle scheduling, training, quality assurance, and performance evaluation of team members.

🎓Requirements

• Bachelor's Degree in any field
• Ideally looking for 2–3 years’ experience in a leadership or training, coaching, or quality assurance role.
• Must reside within a 20 km radius of Umhlanga, KZN.

⏱️Working Hours

• Monday - Thursday 07:00 - 19:00 SAST
• Monday - Thursday 19:00 - 07:00 SAST
• Friday - Sunday 07:00 - 19:00 SAST
• Friday - Sunday 19:00 - 07:00 SAST

💵Remuneration

R10 000 – R17 000 per month (based on shift, experience and qualifications)

Other: Must be able to work centre-based full-time from our Umhlanga offices. Flexibility to work shifts where operationally required.

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