Trainee Manager(External Applications Only-Ziyabuya)

Cashbuild Limited; Oos-Kaap; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company in South Africa is seeking a Trainee Manager to oversee store operations and ensure market share growth. The role includes strategic planning, customer service oversight, and strong financial controls. Applicants should have a Grade 12, valid driver's license, and considerable retail management experience. Strong leadership and accounting skills are essential for success in this position, which offers a dynamic environment and opportunities for personal development.

Qualifications

• Minimum of 2 years retail management experience.
• Valid driver's license and ID or work permit required.
• Strong skills in accounting and human resources are essential.

Responsibilities

• Assist the Store Manager in developing and implementing a Store Business Plan.
• Manage customer service strategy to maintain high satisfaction.
• Control shrinkage and manage stock effectively.
• Ensure compliance with health and safety regulations.

Skills

Strong accounting skills

Ability to work under pressure

Strong leadership skills

Strong administrative skills

Computer literate (basic computer literacy)

Sound knowledge of Health and Safety

Strong Human Resources skills

Education

Grade 12

Job description

Trainee Manager (External Applications Only-Ziyabuya)

Description

Protect and grow profitable market share within a Store in accordance with the Store, Division and Company strategy.

Requirements

• Grade 12 with at least 2 (two) years retail management experience
• Valid driver's license
• Valid ID or valid work permit (local)
• Strong accounting skills
• Ability to work under pressure
• Computer literate (basic computer literacy)
• Strong leadership skills
• Strong administrative skills
• Own transport and cell phone
• Sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation
• Strong Human Resources skills
• Assist the Store Manager in making immediate action on any non‑compliance once identified
• Assist the Store Manager in managing Damage, Obsolete and Slow‑moving stock items

Key Performance Areas

• Strategic Management
  • Assist the Store Manager to develop, implement and manage a Store Business Plan aligned with overall Company strategy and strategic initiatives approved by Divisional Manager and Operations Manager.
  • Achieve growth in market share as defined in the strategy plan.
  • Achieve sales budgets and growth objectives by Category.
  • Promote customer loyalty programmes (e.g. VIC, charge cards).
  • Promote the distribution of advertising material to ensure maximum efficiency.
  • Develop action plans proactively to protect market when competitors enter.
• Customer Service
  • Implement and monitor the Customer Service strategy.
  • Maintain Customer Audits above 95%.
  • Provide reliable, prompt Customer Delivery Service.
  • Grow and maintain VIC client base.
  • Achieve Transaction budgets.
  • Recommend Range improvements to suit the market.
  • Act on Customer Surveys (implement action plans when required).
• Asset Control: Stock
  • Manage and control shrinkage within the Store.
  • Manage the PIC process.
  • Manage Wall‑to‑Wall Stocktake.
  • Control stock movement inside the store.
  • IBT’s, Customer Returns, Receiving, security requirements.
  • Maintain physical measures.
• Asset Control: Cash
  • Manage Debtors and RD Cheques.
  • Manage Petty Cash.
  • Daily Banking, Shorts and Overs, Cheques and Credit Cards.
• Asset Control: Fixed Assets
  • Maintain racking and displays, signage (internal & external), forklift, generator, IT Equipment, Telephone systems, Safe.
• Human Resource Management
  • Recruit and induct all employees.
  • Ensure Training & Development are in place.
  • Ensure Succession Planning & Career pathing within the Store.
  • Manage manpower requirements in line with Division and Store strategy.
  • Maintain open communication/relations with the Store Employee Committee.
  • Manage Employee Relations.
• Store Safety (OHSA) Standards
  • Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation.
  • Ensure Checklists are complete.
  • Appointment of Safety Reps.
  • Report incidents and record all incidents.
• Store Trading Standards
  • Maintain Housekeeping standards.
  • Manage Merchandising standards.
  • Implement and maintain the correct Planograms.
  • Maintain Yard and Parking Areas.
• Profitability
  • Achieve operating income budget.
  • Manage the Store according to the Financial Model, benchmarks, and budgets.
• CB Way
  • Achieve the Audit Benchmark – monitor adherence of Company standard compliance in Store (Internal Audit Results).
  • Implement and maintain controls and disciplines.
  • Implement Corrective Action Plans where necessary.

Competencies

• Leadership
  • Takes the lead.
  • Inspires others.
  • Takes responsibility.
  • Gives employees their own responsibilities.
  • Stimulates and uses input from others.
  • Shows appreciation for good performance.
• Result‑oriented
  • Makes an effort to achieve objectives.
  • Has a clear goal in mind.
  • Looks for a solution when achieving the objective becomes threatened.
  • Finishes the job in time.
• Planning
  • Systematically organizes activities, sets time frames and priorities.
  • Ensures that necessary means to perform the job are available on time.
  • Makes the plan understandable for everyone involved and realistic.
  • Sets priorities.
• Delegating
  • Delegates work in an understandable, structured and verifiable manner.
  • Provides enough space and responsibility for task completion.
  • Clarifies results required and the time frame.
  • Indicates why the employee is asked to do the task.
  • Regularly checks progress of delegated work.
• Performing under pressure
  • Maintains effective performance under pressure or setbacks.
  • Delivers good results, persists when faced with setbacks, continues to do the right thing without mistakes, maintains even performance.
• Market orientation
  • Demonstrates being well informed about market developments.
  • Actively seeks market information.
  • Thinks of solutions to internal problems from the organisation’s market position.
  • Informs himself/herself about competitors’ offers and activities.
  • Looks for opportunities to benefit from market trends.
• Integrity
  • Complies with generally accepted standards in activities related to the position.
  • Keeps promises, creates realistic expectations, is sincere and handles sensitive information carefully.
• Accuracy
  • Handles detailed information effectively, remains consistently attentive to details, works in an orderly fashion, ensures matters are handled accurately from start to finish, prevents mistakes, invests energy in checking work for mistakes.
• Client focus
  • Identifies and actively responds to clients’ wishes and needs, deals with clients in a friendly manner, shows involvement in the client’s problem, makes clients feel welcome, approaches client questions with a can‑do mentality.
• Personal development
  • Awareness of own strengths and weaknesses, consciously works on personal development, focuses on self‑broadening and deeper knowledge, follows relevant training programmes, seeks and uses opportunities for personal development, asks for feedback to learn.