About the job
Trainee Manager (External Applications Only - Rocklands)
Description
Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.
Requirements
- Grade 12 with at least 2 (two) years retail management experience
- Valid Drivers licence
- Valid ID or valid work permit (local)
- Must have strong accounting skills
- Must be able to work under pressure
- Must be computer literate (Basic computer literacy)
- Must have strong leadership skills
- Must have strong administrative skills
- Must have own transport and cell phone
- Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation
Key Responsibilities
- Assist the Store Manager to make immediate action on any non‑compliance once identified
- Assist the Store Manager to manage Damage, Obsolete and Slow‑moving stock items
- Assist the Store Manager to develop, implement and manage a Store Business Plan for the Store ensuring alignment with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Manager from time to time
- Assist the Store Manager to achieve growth in market share in your Store as defined in the strategy plan
- Assist the Store Manager to achieve sales budgets and growth objectives by Category
- Assist the Store Manager to promote customer loyalty programmes (e.g. VIC, charge cards, etc)
- Assist the Store Manager to manage the distribution of advertising material to ensure maximum efficiency
- Assist the Store Manager to manage and control shrinkage within the Store
- Assist the Store Manager to manage the PIC process, wall‑to‑wall stock take, and stock movement inside the store
- Assist the Store Manager to manage physical security requirements and implement changes
- Assist the Store Manager to manage Petty Cash, daily Banking, Cheques and Credit Cards
- Assist the Store Manager to manage and protect racking, displays, signage, forklift, generator, IT Equipment and Telephone systems
- Assist the Store Manager to recruit and induct all Employees, and ensure Training & Development, Succession Planning & Career pathing are in place for the Store
- Assist the Store Manager to manage manpower requirements and Employee Relations in line with the Division and Store strategy
- Assist the Store Manager to ensure open communication/relations (CARE Meetings, CB Mail) with the Store Employee Committee
- Assist the Store Manager to maintain Housekeeping, Merchandising and Safety standards in line with local (OHSA) and/or neighbouring Countries legislation
- Assist the Store Manager to achieve operating income budget, and manage the Store according to the Financial Model, benchmarks and budgets
- Assist the Store Manager to achieve the Audit Benchmark – Monitor adherence of Company standard compliance in Store (Internal Audit Results)
- Assist the Store Manager to implement and maintain controls and disciplines, and Corrective Action Plans where necessary
Competencies
- Must have strong Human Resources skills
- Sound knowledge of Health and Safety (OHSA) and related legislation
- Strong accounting, administrative and computer literacy skills
- Own transport and cell phone
- Ability to work under pressure and maintain effective performance
- Ability to influence and inspire others, take responsibility, give employees own responsibilities and stimulate input from others
- Result‑oriented: clear goals, perseverance, solution‑focusing, timely completion of tasks
- Strong planning and prioritisation skills, ensuring resources are available on time and plans are realistic and understandable
- Delegating skills: structured, verifiable delegation, clarity of results, regular progress checks
- Market orientation: informed about market developments, competitors, seeking opportunities and solutions from market position viewpoint
- Integrity: compliance with standards, keeping promises, handling sensitive information carefully, awareness of values
- Accuracy: attention to detail, prevention of mistakes, checking work for errors
- Client focus: identifying and actively responding to clients' wishes, friendly approach, involvement in resolving clients' problems
- Personal development: awareness of strengths and weaknesses, proactive learning, seeking feedback and opportunities for growth
Leadership
- Takes the lead
- Inspires others
- Takes responsibility
- Gives employees their own responsibilities
- Stimulates and uses input from others
- Shows appreciation for good performance
Result‑oriented
- Makes an effort to achieve objectives
- Has a clear goal in mind
- Looks for a solution when achieving the objective becomes threatened
- Finishes the job in time
Planning
- Systematically organising activities and setting time frames, setting priorities
- Ensures that the necessary means to perform the job are available on time
- Puts matters in an efficient order when planning
- Makes the plan understandable for everyone involved
- Makes, and maintains a realistic plan
- Sets priorities
Delegating
- Delegating work in an understandable, structured and verifiable manner
- When delegating, provides enough space and responsibility to be able to perform the task
- Delegates enough work to complete his/her own tasks
- When delegating, clarifies what results are required at what time
- When delegating, indicates to the employee why he/she is asked this question
- Regularly checks the progress of delegated work
Performing under pressure
- Maintaining an effective performance under pressure, or when faced with setbacks or disappointment
- Delivers good results under pressure
- Perseveres when faced with setbacks
- Continues to do the right thing under pressure, without making mistakes
- Maintains an even performance under pressure
Market orientation
- Demonstrate being well informed about developments in the market
- Actively seeks market information
- Thinks of solutions to internal problems from the viewpoint of the organisation's market position
- Informs himself/herself about the offers and activities of competitors
- Looks for opportunities that allow the organisation to benefit from market trends
Integrity
- Complying with generally accepted standards in activities related to the position
- Keeps promises
- Creates realistic expectations
- Is sincere
- Handles sensitive information carefully
- Shows awareness of values, indicates when boundaries are crossed
Accuracy
- Effectively handling detailed information and being consistently attentive to details
- Works in an orderly fashion
- Ensures that matters are handled in an orderly and accurate manner from start to finish
- Prevents mistakes
- Invests energy in checking his/her work for mistakes
Client focus
- Identifying and actively responding to clients' wishes and needs
- Deals with clients in a friendly manner
- Shows involvement in the client's problem
- Makes clients feel welcome
- Approaches the client's question with a can‑do mentality
Personal development
- Being aware of one's own strengths and weaknesses: consciously working on personal development
- Is focused on self‑broadening and/or gaining more in-depth knowledge
- Follows relevant training programmes and/or looks for opportunities to gain experience
- Seeks and uses opportunities for personal development
- Asks for feedback in order to learn