Trading Support Agent

DigiOutsource; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading online gaming company is seeking a Trading Support Agent to enhance trading efficiencies. This role involves assisting various teams with sportsbook-related queries and maintaining databases. Candidates should possess strong communication skills and a solid understanding of sports and betting. The position requires adaptability and a collaborative spirit in a 24/7 environment, offering ample growth opportunities in a dynamic setting.

Benefits

Comprehensive learning and development programs

Free daily meals

Free on-site gym

Referral bonus

Medical aid subsidy

Leadership training

Qualifications

• Strong communication skills to convey ideas clearly.
• Collaborative experience to achieve shared goals.
• Meticulous attention to quality in outputs.
• Ability to adapt quickly in dynamic situations.
• Strong understanding of sports and betting.

Responsibilities

• Assist internal departments with sportsbook escalations.
• Support Trading related processes and duties.
• Complete extra Trading tasks assigned by managers.
• Update databases aiding trading.
• Develop trading skills by collaborating with the Trading department.

Skills

Strong verbal and written communication skills

Experience in cross-functional teams

Attention to detail

Adaptability to changing environments

Knowledge of sports and betting terms

Numeracy skills

Willingness to work in a 24/7 shift environment

Job description

Overview

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who We Are
We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who We’re Looking For
We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you
We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

Role
As a Trading Support Agent you’ll be supporting the delivery of a wide array of tasks to ensure all elements of trading are performed with optimal efficiency and profitability, covering as a reliable second line of support to our customer service and ultimately ensure that all Trading related queries escalated by our internal and external partners are resolved. This will help us excel at providing super class customer experience to stay ahead of the game.

What You’ll Be Doing

As part of your role, your responsibilities will include:

• Assist various internal & external departments in relation to sportsbook related escalations
• Directly or indirectly assist with Trading related processes and duties
• Completion of extra tasks relating to Trading as assigned by managers during shift
• Update databases that will assist with trading
• Develop trading skills-set by working closely with members of the Trading dept.
• Keep up to date with sporting activity by following sports events and new updates
• Excellent time management and adherence to schedule
• Maintain high level of awareness on internal policies, systems and procedures

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential Skills You’ll Bring To The Table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• Strong knowledge of all sports and understanding of Sports betting terms/types
• Highly numerate
• Willingness to work in a 24/7 shift environment

Desirable Skills You’ve Got Up Your Sleeve

It would be great if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Exposure to Sportsbook/Trading environment
• Sports fanatic with a keen interest in sporting data and analytics
• Knowledge and understanding of all the Betway Brands and systems

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What You’ll Get Back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Free Daily Meals
• Free Massages On-site
• Free On-Site Gym
• Group Life Cover
• Funeral Fund Benefit
• Financial Services Assistance
• Employee Assistance Programme
• Curro School Fees Benefit
• Income Continuation Benefit
• Leadership Training
• Referral Bonus
• Medical Aid Subsidy
• Free Sleep Coaching
• On-site Barista
• Retirement Annuity Subsidy
• Team builds

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group. It’s all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

Game on!

Important notes: we apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process. Shortlisted candidates may need to complete an assessment. This position requires trust and honesty; it has access to customers financial details, so a credit and criminal record check will be conducted. A qualification verification check will also be performed. By applying you consent to these checks. If you do not hear from us within 2 weeks, please deem your application unsuccessful.

The perfect place to work, play and grow!