Toll and Helpdesk Technician

HandPicked Recruitment; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment firm is seeking a skilled Toll & Helpdesk Technician in Pretoria. The role involves providing second-level support across Oracle systems and Linux environments, troubleshooting various IT issues, and ensuring system stability. Candidates must have at least a Matric, a relevant IT diploma is advantageous, and possess technical skills in Oracle and Linux. Strong problem-solving abilities are essential for this position, which also requires effective communication with internal teams and external suppliers. Shifts may include weekends and public holidays.

Qualifications

• Matric qualification required.
• Own reliable vehicle and valid Driver’s Licence essential.
• Experience with SAN/server hardware is advantageous.
• Previous experience with toll systems is a plus.

Responsibilities

• Maintain PCI compliance across toll systems.
• Provide 2nd-level support for Linux and Oracle systems.
• Monitor system performance regularly.
• Troubleshoot and replace faulty networking equipment.
• Document problems and solutions for future reference.
• Support end users both onsite and remotely.

Skills

Oracle background

Linux experience

Networking experience

Problem-solving abilities

SQL knowledge

MS Word & Excel proficiency

Education

Diploma in Information Technology / IT Management

A+ qualification

N+ qualification

Job description

Location: Hatfield, Pretoria

Type: Full-time

Our client is seeking a technically strong Toll & Helpdesk Technician to provide second-level support across Oracle systems, Linux environments, networking infrastructure, and tolling systems. The role involves system monitoring, troubleshooting, hardware/software support, and resolving issues across remote toll plaza sites.

You will work closely with internal teams, technicians, and suppliers to ensure system stability, data integrity, network uptime, and end-user support.

Minimum Requirements:

• Matric
• Own reliable vehicle + Valid Driver’s Licence
• Diploma in Information Technology / IT Management (advantageous)
• Oracle background / experience
• Database experience
• Linux experience (RedHat, Debian or similar)
• Networking experience
• A+ and N+ qualification or equivalent experience
• MS Word & Excel proficiency
• Strong problem-solving and troubleshooting abilities
• Experience with SAN/server hardware (advantageous)
• SQL knowledge or qualification (advantageous)
• Previous toll system experience (advantageous)

Key Responsibilities:

• Maintain PCI compliance across toll systems
• Provide 2nd-level support for Linux and Oracle systems
• Monitor system performance daily, weekly, and monthly
• Troubleshoot Linux-based systems and perform recovery where needed
• Troubleshoot and replace faulty networking equipment
• Maintain communication infrastructure across remote sites
• Work closely with TCH Technicians to resolve plaza and lane issues
• Load and collect raw data from remote sites (when required)
• Log, track, and resolve IT issues via the Helpdesk
• Liaise with overseas suppliers and network support contractors
• Perform preventative maintenance on systems
• Maintain and control data centre operations
• Ensure uptime of servers and workstations
• Document problems and solutions for future reference
• Maintain and manage toll system hardware and software inventory
• Submit monthly reports
• Support end users onsite and remotely
• Work shifts, including weekends and public holidays

Please note: Only shortlisted candidates will be contacted