Tier 1 - First Line Support Engineer

Giantit Pty Ltd (Formerly Karibu Networks); Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology services company in Durban is seeking a First Line Support team member. This full-time position involves monitoring support requests, resolving client issues, and escalating complex problems. Ideal candidates should have excellent communication skills, experience in technical support, and knowledge of remote support tools. This entry-level role offers a dynamic environment.

Qualifications

• Excellent communication skills and proficiency in English.
• Ability to troubleshoot technical issues.
• Experience with remote support tools and ticketing systems.

Responsibilities

• Monitor incoming support requests and respond to help desk tickets.
• Resolve client issues and escalate complex problems.

Skills

Excellent communication skills

Proficiency in English

Troubleshooting technical issues

Experience with remote support tools

Ticketing systems experience

Experience in technical support

Windows desktop experience

MS Office experience

Basic Office 365 experience

Ability to work under pressure

Multitasking skills

Customer service experience

Network knowledge

VOIP knowledge

Job description

Giant IT Pty Ltd (Formerly Karibu Networks) prioritizes building strong and long‑lasting relationships with our clients. We understand that our clients rely on us to support their businesses, and we are committed to providing the best expertise and support we can.

Role Description

This is a full‑time on‑site First Line Support role located in Durban. As a First Line Support team member, you will be responsible for monitoring incoming support requests and responding to help desk tickets promptly. You will also be responsible for resolving client issues and escalating complex problems to the appropriate team members.

Qualifications

• Excellent communication skills and proficiency in English
• Ability to troubleshoot technical issues that clients encounter, incl. print, scan to email, etc.
• Experience with remote support tools and ticketing systems
• Experience in technical support or equivalent field
• Experience in Windows desktop from Windows 10 onwards along with MS Office
• Basic Office 365 experience is required
• Ability to work under pressure and in a fast‑paced environment
• Capable of multitasking and prioritizing tasks to meet deadlines
• Experience in customer service or support‑oriented roles is an advantage
• Network knowledge
• VOIP knowledge and support experience

Salary dependent on experience and skills.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

• Information Technology

Industries

• IT Services and IT Consulting

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Location: Durban, KwaZulu‑Natal, South Africa.