TELLER AND ENQUIRIES CLERK - GAUTENG

Al Baraka Bank Limited; Gauteng; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A financial institution in Gauteng is looking for a Teller to manage cash deposits and withdrawals, process transactions, and deliver exceptional customer service. The ideal candidate will have experience in cash handling, strong attention to detail, and a knowledge of banking operations. This role is crucial for ensuring compliance with bank procedures while assisting clients effectively. A focus on customer satisfaction and adherence to regulations is necessary for success in this position.

Qualifications

• Previous experience in cash handling and customer service.
• Understanding of banking compliance and regulations.
• Ability to manage and process transactions accurately.

Responsibilities

• Manage cash deposits and withdrawals.
• Process foreign exchange transactions.
• Deliver professional customer service to clients.
• Ensure compliance with bank procedures.

Skills

Cash handling

Customer service

Attention to detail

Knowledge of banking operations

Job description

MAIN FUNCTIONS OF THE JOB

Teller Processing

• Manage cash deposits and withdrawals.
• Process EFT and internal transfers.
• Handle account closures and intersystem transfers.
• Manage unpaid debit orders and reversal of fees.
• To execute foreign exchange transactions
• Ensure end-of-day work processed balances.
• Verify and authorize deposit and withdrawal slips according to bank policies.
• Count and verify physical cash, identify counterfeit / stained banknotes.
• Stamp, date, and initial transaction slips.
• Maintain zero teller differences in surpluses and shortages.
• Processing transactions for the service centres.

Teller Administration

• Maintain and manage daily petty cash.
• Scan and upload documentation on Docuware and Sharepoint.
• Report suspicious transactions.
• Capture GDA EFTs on Corporate Plus.
• Maintain standing profit instructions and debit orders.
• Organize and sort daily reconciliation.
• Update teller statistics and treasury limits on Sharepoint.
• Complete and balance treasury reports.
• Manage account closures, payment requisitions, and special conditions.

Forex

• Ensure all required documentation is completed for forex deals
• Process foreign exchange transactions and balance foreign currency at the end of the day.
• Adhere to Exchange Control Rulings and report suspicious transactions.
• Manage client communications regarding forex.
• To assist clients with the Vivier Resident Foreign Currency Account.

Enquiries Administration

• Provide statements, assist with deposit / withdrawal slips, and general client queries.
• Handle transactional banking services, including card replacements, PIN changes, and internet banking support.
• Assist with online statement registration and deceased client accounts.
• Manage client information updates, including FICA and personal information.
• Support clients with mobile app registrations and queries.
• Prepare various client letters and maintain the visitor's register.
• Printing of daily TB reports.
• To assist as a service point of contact and act as a support channel for the service centres.

Customer Service

• Deliver professional and efficient client service.
• Participate in cross‑selling bank products.
• Ensure the banking hall is presentable and functional.
• Address client complaints and refer clients to relevant consultants.

Compliance

• Adhere to all bank procedures and compliance regulations.
• Ensure proper client identification and verification for all transactions.

General

• Perform security checks on ATMs.
• Assist with back‑office functions and special projects.
• Order and manage branch stationery.
• Act as Co‑Custodian for Treasury