Telecoms Service Delivery Lead — Remote & SLA Expert

Bebeetelecoms; Remote; ZAR 600 000 - 800 000; Full time

Job summary

A leading telecommunications company in Pretoria is seeking an experienced Service Delivery Manager to oversee the delivery of telecommunications services nationwide. This role involves managing contracts and service level agreements, conducting performance reviews, and ensuring quality compliance from vendors. The ideal candidate will possess at least 3 years of relevant experience, strong communication skills, and a Bachelor's degree in a related field. Remote work flexibility is offered, with a preference for Previously Disadvantaged Individual candidates.

Qualifications

• Minimum 3 years' experience in service delivery or vendor management in the telecoms industry.
• Strong communication, negotiation, and stakeholder management skills.
• Detail-oriented approach to task execution.

Responsibilities

• Negotiate, implement, and manage contracts and service level agreements (SLAs).
• Conduct regular performance reviews and audits of vendors.

Skills

Vendor management

Communication skills

Negotiation skills

Stakeholder management

Education

Bachelor's degree in Telecommunications, IT, Business Management or related field

Tools

ITIL certification

Job description

A leading telecommunications company in Pretoria is seeking an experienced Service Delivery Manager to oversee the delivery of telecommunications services nationwide. This role involves managing contracts and service level agreements, conducting performance reviews, and ensuring quality compliance from vendors. The ideal candidate will possess at least 3 years of relevant experience, strong communication skills, and a Bachelor's degree in a related field. Remote work flexibility is offered, with a preference for Previously Disadvantaged Individual candidates.