Technical Writer

FYXER People; Cape Town; Remote; ZAR 400,000 - 600,000; Part time

Job summary

A leading business support firm is looking for a skilled Technical Writer in Cape Town to create high-quality documentation. The role involves simplifying complex technical concepts and developing training materials. Ideal candidates have strong communication skills, experience in technical writing, and the ability to work flexibly across different projects. Join us to leverage tech and AI in a collaborative environment.

Benefits

Collaborative team environment

Autonomy in work

Growth opportunities

Qualifications

• Demonstrable experience as a Technical Writer in B2B SaaS, AI, or developer environments.
• Proficiency in creating structured learning materials and documentation.
• Strong organisational skills with the ability to handle multiple projects.

Responsibilities

• Develop training content in multiple formats including playbooks and API references.
• Translate complex technical concepts into accessible content.
• Collaborate with SMEs to gather information and validate accuracy.

Skills

Technical writing expertise

Communication skills

Attention to detail

Ability to simplify complex concepts

Code literacy (YAML, JSON, etc.)

Tools

Microsoft Office

G Suite

AI tools

Job description

About FYXER People

At FYXER People, we redefine executive and business support through exceptional problem-solving, proactive execution, and advanced integration of technology and AI. We partner with purpose-led leaders who value strategic partners capable of swiftly turning complexity into clarity and challenges into opportunities.

As a Technical Writer, your key strengths include a detail-oriented mindset, exceptional communication skills, and a practical ability to translate complexity into simplicity. You're tech-savvy and naturally lean on tools, including AI, to research, structure, and deliver high-quality documentation. Whether your background is in technical writing, operations, product support, or customer success, you thrive on creating clear, accurate, and user-friendly content that helps people work smarter and more effectively.

Join a culture that prioritises clarity, practical innovation, and the seamless integration of human intuition with tech and AI efficiency.

Requirements

We are seeking a skilled and detail-oriented Technical Writer to support one of our clients in creating high-quality documentation and training materials. In this role, you'll work closely with client stakeholders, subject matter experts, and creative teams to transform complex technical concepts into clear, engaging, and accessible content.

This opportunity is freelance-based and project-driven, with varied scope depending on the client's needs.

Main project scope

• Developing, organising, and maintaining training content in multiple formats including playbooks, API references, integration guides, online courses, face-to-face training, and end-to-end curriculum design
• Translating complex technical concepts (e.g., AI, APIs, developer tools, cybersecurity) into simple, engaging learning content for technical and non-technical audiences
• Creating enablement materials such as presentation decks, demo guides, eLearning modules, videos, infographics, and job aids
• Designing and adapting curricula and structured learning journeys to boost engagement, confidence, and retention
• Collaborating with SMEs to gather information, validate accuracy, and ensure alignment with product intent
• Contributing to client learning strategies by acting as a consultant and shaping impactful solutions
• Applying adult learning techniques to ensure content is accurate, accessible, and effective
• Maintaining a consistent documentation style guide across deliverables
• Exploring opportunities to apply AI-driven tools to improve workflows, efficiency, and content quality
• Ensuring all work aligns with client brand guidelines and FYXER's service standards

Expectations

• You ensure our client needs/requirements always come first
• You follow FYXER's ‘Client Etiquette' procedure
• You take ownership and are accountable for the work you deliver
• You are a team player
• You're client-focused and always deliver exceptional service
• You're technologically savvy as you'll be using ours, and our clients' systems
• You can adapt your approach, and think creatively when a client needs problem-solving fast
• You are proactive, take initiative and thrive in a fast-paced environment
• You demonstrate excellent attention to detail and deliver high-quality work within required timeframes
• You are open to feedback and continuous self-improvement
• You know how to anticipate challenges and you look to improve inefficiencies
• You are caring and empathetic towards others
• You are organised and proactive
• You keep excellent time management
• You execute tasks autonomously
• Your communication skills are clear, well-presented and thoughtful, both verbal and written
• You have a professional approach and ability to handle sensitive information confidentially
• You work effectively under pressure and to strict deadlines, prioritising with a flexible approach

Skills/Experience

• Demonstrable experience as a technical writer in B2B SaaS, AI, or developer-facing environments
• Great technical writing expertise, with the ability to simplify complex concepts for diverse audiences
• Proficiency in creating structured learning materials and documentation in various formats
• Code literacy comfortable reading and explaining snippets in YAML, JSON, Bash, or Python
• Experience with AI tools, APIs, or enterprise use cases for emerging technologies
• Proficiency with Microsoft Office and G Suite
• Excellent interpersonal and communication skills
• Strong organisational and time management abilities, with the capacity to handle multiple projects
• Attention to detail and a solution-driven mindset
• Collaborative and comfortable working with cross-functional teams in remote-first environments

Desirable

• Familiarity with cybersecurity topics
• Experience designing structured learning paths and training frameworks
• Knowledge of AI-enabled documentation workflows or intelligent content creation tools

Diversity & Inclusion

FYXER recognises the benefits of a diverse workforce and strives to be an inclusive organisation. We are committed to treating everyone with dignity and respect regardless of race, culture, gender, disability, age, sexual orientation, religion or belief and we promote diversity of thought.

Benefits

Why Join FYXER?

• Collaborate with a high-performing team dedicated to excellence and impactful outcomes
• Work closely with progressive leaders who value your strategic insight and technical expertise
• Accelerate your growth through authentic challenges, practical problem-solving, and meaningful feedback
• Enjoy genuine autonomy within a supportive community focused on collective success

Time Zone Requirements

• Flexibility to work remotely in a similar time zone to the UK (GMT +/- 2 hours)
• Immediately available

Working Hour Requirements

This is a fractional, contract-based role, meaning work is assigned on a client-by-client basis, depending on need and availability. This setup offers flexibility and variety, working with different clients across industries, and it's best suited to professionals who are comfortable with a non-fixed schedule and can adapt to changing workloads