Technical Underwriting Specialist-Durban

Old Mutual; Durban; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading financial services provider in Durban seeks a Technical Underwriting Specialist to enhance service delivery and manage risks effectively. The ideal candidate will have 5-8 years of experience in commercial underwriting and a relevant degree. Responsibilities include ensuring compliance, coaching underwriters, and maintaining customer satisfaction. This role offers an opportunity to drive continuous improvement and governance adherence.

Qualifications

• 5 – 8 years’ experience in commercial or Agri underwriting.
• Experience in Reinsurance placements is preferred.
• Knowledge of Assets All Risk wordings is advantageous.

Responsibilities

• Ensure statutory and legislative knowledge is current.
• Maintain quality service and establish operational relationships.
• Implement controls to manage operational risks.
• Proactively ensure compliance with governance policies.
• Coach and mentor underwriters to enhance team performance.

Skills

Action Planning

Computer Literacy

Insurance Sales

Risk Management

Underwriting Management

Education

NQF Level 7 - Degree

Advance Diploma or Postgraduate Certificate

Job description

Job title

Technical Underwriting Specialist-Durban

Job Location

KwaZulu-Natal, Durban

Deadline

December 30, 2025

Continuous improvement and service delivery

Continuous improvement to ensure effective service

• Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
• Ensure adherence to organisational policies, practices, guides, mandates and procedures.
• Identify solutions to enhance cost effectiveness and increase

Service delivery to ensure customer satisfaction

Service delivery to ensure customer satisfaction

• Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

Effective controls to manage risk

Effective controls to manage risk

• Implement controls identified in the standard processes to ensure operational risks are managed.
• Identify operational risks that exposes the business, and make recommendations to senior management to mitigate any risks.
• Ensure risk events are raised for any breaches or control failures.

Cost control and governance adherence

Cost control and governance adherence

• Proactively ensure use of time, resources, money, materials or equipment is in line with policies and procedures.
• Comply with corporate governance policies, procedures and standards.
• Operate within agreed mandates.
• Quality people practices
• Align own behaviour with the organisation culture and values.

Coach and mentor underwriter(s)

• Share and transfer product, process and systems knowledge to colleagues.
• Ensure achievement of own performance objectives.
• Actively share information with other team members regarding successes, issues, trends and ideas.
• Actively participate in own professional development and career path.
• Actively promote a culture of learning and high performance culture amongst team members (including Servicing & Sales and Distribution).

Experience, knowledge & skills required

• 5 – 8 years’ experience in commercial or Agri underwriting.
• Experience in Reinsurance placements.
• Bachelor degree and / or equivalent NQF Level 5 qualification (Licentiate or higher) in general insurance is advantageous.
• Knowledge of Assets All Risk wordings advantageous.

Skills

• Action Planning, Computer Literacy, Data Compilation, Data Controls, Default Risk, Insurance Product Management, Insurance Sales, Legal Practices, Management Reporting, Numerical Aptitude, Oral Communications, Professional Presentation, Risk Based Pricing, Risk Management, Underwriting Management

Competencies

• Action Oriented
• Business Insight
• Communicates Effectively
• Decision Quality
• Financial Acumen
• Instills Trust
• Manages Complexity
• Optimizes Work Processes

Education

• NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

• 20 September 2025
• Insurance jobs