Technical Support Specialist

MCE Electric; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading electrical solutions provider in South Africa is seeking a motivated Technical Support Specialist to assist customers with electrical products and systems. The ideal candidate should have hands-on experience and excellent communication skills. This role involves troubleshooting, providing technical support, and maintaining up-to-date knowledge of company products. Applicants should hold a diploma in Electrical and have at least 3 years of experience in the electrical field. The job requires a customer-focused attitude and willingness to travel for on-site support.

Qualifications

• 3+ years' experience in the electrical field.
• Prior experience in technical support or customer service is a plus.
• Familiarity with industrial electrical equipment.

Responsibilities

• Conduct fault-finding and testing of electrical systems.
• Respond to customer inquiries regarding electrical products.
• Guide customers through installation and maintenance procedures.
• Document customer issues and resolutions accurately.
• Escalate issues to engineering or field teams when necessary.

Skills

Knowledge of electrical systems

Problem-solving skills

Excellent communication skills

Ability to work under pressure

Customer-focused attitude

Education

Diploma/degree in Electrical or completed Trade Test

Job description

We are looking for:

We are looking for a motivated Technical Support Specialist to provide expertassistancefor electricalproducts and systems.This role involveselectricalfault-finding,testing &repairsandhelping customers troubleshoot issuesensuring smooth operation of electrical equipment. The ideal candidate has hands-on experience with electrical systems, excellent communication skills, and a customer-focused attitude.

Knowledge and abilities:

• Knowledge of electrical systems, circuits, anddevices.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work under pressure and manage multiple support requests.
• Willingness to occasionally travel for on-site support

Key Responsibilities:

• Efficiently conduct andassistcustomers in fault-finding, troubleshooting, and testing electricalsystems/components.
• Respond to customer inquiries via phone, email, orWhatsApp regardingelectrical products and equipment.
• Guide customers through installation, operation, and maintenance procedures.
• Document customer issues, resolutions, and service reports accurately in the support system.
• Escalate technical problems to engineering or field teams when necessary.
• EnsureFreshdeskiscontinuouslyup to date.
• Maintain up-to-date knowledge of company products, features, and industry standards.
• Provide basic training or guidance to customers on product usage and safety.
• Create detailed electrical drawings to support panel design and production.
• Provideaccurateandtimelyquotations for custom panels and non-standard product requests.
• Conduct testing on new products to ensure compliance with safety standards, performance expectations, and internal quality benchmarks.

Boxes to tick:

• Diploma/degree in Electricaland/or completedyourTrade Test.
• 3+years' experiencein the electrical field.
• Prior experience in technical support, customer service, or field support in the electrical industry is a plus.
• Familiarity with industrial electrical equipment, automation devices, or control panels.
• Knowledge of safety standards and basic troubleshooting tools.