Technical Support Project Lead - SaaS & Integrations

Stock2Shop; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading cloud-based ecommerce software company is seeking a Project Manager for its Technical Support Team in Cape Town. This role involves managing technical workloads, client issues, and providing technical leadership. Ideal candidates will have 2-3 years of project management experience, preferably in the SaaS sector. The position offers competitive salary and opportunities for professional growth in a dynamic environment.

Benefits

Competitive salary

Opportunities for professional growth

Collaborative work environment

Qualifications

• 2-3 years of project management experience, preferably in software or SaaS.
• Experience with GitHub and HubSpot is ideal.
• Strong project management and multitasking skills.

Responsibilities

• Coordinate technical support workloads and client escalations.
• Manage end-to-end processes for support escalations.
• Track and manage complex integration issues.

Skills

Project Management

Technical Support

Interpersonal Skills

Problem Solving

API Integrations

Tools

GitHub

HubSpot

JIRA

Asana

Job description

A leading cloud-based ecommerce software company is seeking a Project Manager for its Technical Support Team in Cape Town. This role involves managing technical workloads, client issues, and providing technical leadership. Ideal candidates will have 2-3 years of project management experience, preferably in the SaaS sector. The position offers competitive salary and opportunities for professional growth in a dynamic environment.