Technical Support Engineer

DigiCert; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading global security authority is seeking a detail-oriented Technical Support Engineer in Cape Town. The role involves providing top-notch support for customers using the DigiCert One platform. Candidates should have a 2-year degree in IT or a related technical field, along with 2+ years of technical support experience. Strong communication skills and knowledge of PKI certificates are essential, along with the ability to work well in a team. The position offers a range of benefits including medical aid and life insurance.

Benefits

Provident Fund

Medical Aid + Gap Cover

Employee Assistance Program

Gym Reimbursement

Life Insurance

Disability Insurance

Qualifications

• 2+ years of experience in a technical support role within the tech industry.
• Strong problem-solving skills essential for role.
• Industry-related certificates such as Security+ or MSCE are a plus.

Responsibilities

• Provide support via phone and email to DigiCert EMEA-based customers.
• Collaborate with cross-functional teams to resolve issues.
• Recognize, document, and alert supervisors about customer call trends.

Skills

Problem-solving

PKI certificates knowledge

Oral communication

Written communication

Interpersonal skills

Education

2 year degree in IT or related technical field

Tools

Microsoft products

Rest API’s knowledge

Job description

Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have passion and commitment to provide customers with a world-class support experience.

The Technical Support Engineer will be responsible for providing support via phone and email to DigiCert EMEA-based customers to support the DigiCert One platform.

What you will do

• Support our Customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases
• Project a professional company image through phone and email interactions.
• Work with our Validation teams to process Lawyer Card request
• Collaborate with Cross-functional teams to resolve issues and provide solutions
• Recognize, document and alert supervisors of trends in customer calls
• Research through Knowledge Base articles, labs and other means to resolve customer issues
• Master internal tools used for timely problem resolution
• Contribute to DigiCert Knowledge Base

What you will have

• 2 year degree in IT, related technical degree, or equivalent work experience
• 2+ years of experience in a technical support role within the tech industry
• Strong problem-solving skills
• Knowledge of PKI certificates
• Working knowledge of Rest API’s
• Comfortable working on a computer daily and conversing over the phone and through email.
• Strong oral, written and interpersonal communication skills
• Detailed-oriented with excellent organization skills
• Self-motivated, manage your time well, and get things done.
• Team-oriented and ability to work with people from diverse backgrounds
• Industry-related certificates are a plus (Security+, MSCE)

Nice to have

• Excellent knowledge of Microsoft products and other applicable software or applications

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance