Technical Support Agent

Red Ember Recruitment (PTY) Ltd; Pretoria; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A recruitment agency is seeking a skilled Technical Support Agent to provide comprehensive system assistance and support to clients and technicians in Gauteng. The role includes loading new installations, conducting daily checks, and assisting with technical queries. Candidates must possess a Senior Certificate and be available for shift work on a 4-days-on, 2-days-off schedule. Proximity to the Irene office is essential.

Qualifications

• Strong technical aptitude and problem-solving skills.
• Must reside within proximity to the Irene office (Gauteng).
• Must be available to work shifts on a 4-days-on, 2-days-off rotation including weekends.

Responsibilities

• Deliver system and technical assistance to clients and technicians.
• Load new installs and ensure registration on the respective systems.
• Daily health checks and monitor fleets for quality issues.

Skills

Technical aptitude

Problem-solving

Education

Senior Certificate (Matric)

Job description

Job Description

Red Ember Recruitment is looking to appoint a skilled Technical Support Agent to deliver comprehensive system and technical assistance to clients, technicians, and schedulers. The role also includes providing essential back-end support to the Technical Department, based in Irene.

• Load all new installs and ensure that they are registered on the respective systems.
• Ensure events are correctly set up and functioning as per the Needs Analysis Document.
• Ensure that all swap out units are registered to the correct client and operational.
• Allocate all new installs to the correct fleet.
• Sign off event loading, fleet allocation on batch file.
• Daily 7-day installation checks.
• Daily 24-hr Health checks.
• Daily 24-hr Trigger report.
• Desktop Fleet Checks as and when required.
• Identify critical errors and forward them to the Technical Department for further processing.
• Assist customers with footage requests, technical queries and emergencies.
• Assist technicians with technical queries.
• Call units to test MIC & speakers.
• Ensure Fleets are in good condition and advise of any fleets where there are quality and fault concerns to Management.
• Client System Training.
• System Admin.

Requirements

Minimum of a Senior Certificate (Matric)

Strong technical aptitude and problem-solving skills

Must reside within proximity to the Irene office (Gauteng)

Must be available to work shifts on a 4-days-on, 2-days-off rotation (including weekends)

Shift Schedule :

Weekday Shifts (In Office) :

06h00 – 14h00

09h00 – 17h00

13h00 – 20h00 (In office until 17h00, then work from home)

Work from Home Shifts :

15h00 – 22h00 (Weekdays)

All weekend shifts are fully remote

Requirements

Minimum of a Senior Certificate (Matric) Strong technical aptitude and problem-solving skills Must reside within close proximity to the Irene office (Gauteng) Must be available to work shifts on a 4-days-on, 2-days-off rotation (including weekends)