Technical Specialist

Network Contracting; Johannesburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A top-tier banking institution in Johannesburg is seeking a Client Service Technical Specialist to provide expert support with treasury and trade solutions. In this role, you will resolve host-to-host connectivity issues, conduct regression testing, and enhance client engagement while ensuring seamless operations. Ideal candidates will have over 5 years of experience in technical support within banking or financial services, strong troubleshooting skills, and a client-focused mindset. This position offers exposure to enterprise-level banking systems and a collaborative work environment.

Benefits

Exposure to enterprise-level banking systems

Collaborative environment

Qualifications

• 5+ years experience in technical support or banking/financial services.
• Experience in treasury systems or host-to-host connectivity.
• Familiarity with UAT testing and production release processes.

Responsibilities

• Resolve host-to-host connectivity issues for clients.
• Interpret client file formats for payment processing.
• Conduct regression testing in UAT environments.

Skills

Technical troubleshooting

Client communication

Problem-solving

Attention to detail

Education

Bachelor of Technology in Information Technology

Honours degree in IT

Job description

Overview

New contract opportunity available on 6 months contract for Technical Support Specialist in Client Service (CIB) - To provide Technical support and resolve client issues in resolving host-to-host connectivity issues, regression testing, in UAT environments and ensure changes into production.

A top-tier banking institution is seeking a Client Service Technical Specialist to provide expert technical support to corporate and institutional clients using treasury and trade solutions. This role is ideal for a detail-oriented professional who enjoys troubleshooting, client engagement, and ensuring seamless host-to-host connectivity.

Youll work closely with internal technical teams and external clients to resolve complex issues, test system changes, and ensure stable production releases all while playing a key role in enhancing client experience.

Whats in it for you?

Exposure to enterprise-level banking systems, cutting-edge treasury technologies, and a collaborative environment where your technical expertise truly makes an impact.

Key Responsibilities

• Resolve host-to-host connectivity issues for treasury and trade clients, ensuring minimal disruption to business operations
• Interpret and resolve client file formats to enable successful processing of payments and collections
• Conduct regression testing in UAT environments to validate system enhancements and changes before production deployment
• Collaborate with internal technical and support teams to resolve complex client incidents and technical queries
• Manage change requests, including new IP configurations for QA and production environments
• Maintain accurate documentation of client interactions, issues, and resolutions within the CRM system
• Provide technical guidance and support to clients, empowering them to resolve routine technical queries
• Adhere to SLAs and escalation procedures while contributing to continuous service improvement initiatives

Job Experience & Skills Required / Ideal Candidate Profile

Education:

• Bachelor of Technology in Information Technology (or equivalent)
• Honours degree in IT would be advantageous

Experience:

• 45 years experience in business or systems analysis, technical support, or a similar banking/financial services role
• Experience supporting treasury systems, payments platforms, or host-to-host connectivity solutions
• Exposure to UAT testing and production release processes

Skills:

• Strong understanding of file formats used in payments and collections
• Technical troubleshooting and problem-solving skills
• Excellent client communication and stakeholder engagement abilities
• Experience working within SLA-driven environments
• Ability to document and analyse technical issues accurately

Non-negotiables:

• Financial services or banking industry experience
• Strong attention to detail and a client-centric mindset

Apply Now!

If youre ready to take your technical expertise into a high-impact banking role, apply today.

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