Technical Specialist

DataFin Recruitment; Johannesburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading Cloud Solutions company seeks an experienced Technical Specialist to be a technical architect and advisor, focusing on designing and deploying cutting-edge communication solutions. You will manage solution lifecycles, deliver training, and collaborate on projects. Requirements include 6+ years in a customer-facing role, expertise in VoIP and cloud technologies, and strong analytical skills. This role offers opportunities for innovation and impact in a dynamic environment.

Qualifications

• 6+ years in a technical customer-facing role.
• 5+ years hands-on experience with VoIP technologies.
• Proficient in network diagnostics and monitoring tools.

Responsibilities

• Oversee the entire solution lifecycle.
• Architect and design bespoke VoIP solutions.
• Provide training to clients and analyze processes.
• Collaborating closely with project teams.

Skills

Problem solving

Customer relationship building

Analytical thinking

Effective communication

Linux administration

Cloud technologies

Automation

AI knowledge

Education

Matric

Relevant tertiary qualification

Tools

Zabbix

AWS

Google Cloud

MySQL

MS SQL

PostgreSQL

Asterisk

Vicidial

Flowise

Job description

ENVIRONMENT

A leading Cloud Solutions company is on the hunt for a highly skilled and customer-focused Technical Specialist to join their Professional Services team. This is more than a support role; you will be the technical architect and trusted advisor for their customers, designing, deploying, and managing sophisticated communication solutions that solve real-world business problems. You will be at the forefront of their innovation, working with a diverse technology stack that includes VoIP, cloud platforms, and emerging AI. If you are a natural problem-solver with a passion for technology and a talent for building strong customer relationships, we want to hear from you.

DUTIES

• Solution Lifecycle: Responsible for the entire solution lifecycle, from initial design to successful implementation and ongoing optimisation.
• Solution Architecture & Design: Architect, design, and deploy bespoke VoIP and contact center solutions that meet and exceed client expectations.
• Technical Leadership: Act as the subject matter expert for their product suite, guiding clients through complex technical challenges and demonstrating the value of their offerings through compelling presentations and demos.
• Project Collaboration: Work closely with the Projects department to ensure solutions are delivered on time, within budget, and to the highest standard.
• Infrastructure Management: Install, configure, and maintain network services, servers (including clusters), and software. You will manage system backups, monitor performance, and perform advanced troubleshooting to ensure maximum uptime and reliability.
• Client Enablement: Provide detailed training to clients, empowering them to make the most of their new systems. You will also analyse their business processes to identify opportunities for improvement.
• Commercial Acumen: Contribute to tender bids and formulate solution pricing and quotes, aligning technical possibilities with commercial goals.
• Innovation & Strategy: Maintain the future roadmap for solution upgrades and run pilot programs (POCs) for new technologies within customer environments.

REQUIREMENTS

Qualifications and Experience:

• Matric essential
• Relevant tertiary qualification or equivalent experience essential
• 6+ years in a technical customer-facing role (e.g., 1st/2nd Line Support, Technical Account Management).
• 5+ years of hands-on experience with VoIP and IP Telephony technologies.
• Proven expertise in network diagnostics and proficiency with monitoring tools (e.g., Zabbix).
• A valid driver's license and your own reliable transport are required.
• Technical Toolkit will include demonstrable knowledge and experience in the following areas:
• Networking: Deep understanding of network design, configuration, and advanced troubleshooting.
• Linux Administration: Confident in managing and maintaining Linux environments.
• Cloud Technologies: Experience with major cloud platforms (AWS, Google Cloud).
• Databases: Proficiency with SQL databases (MySQL, MS SQL, PostgreSQL).
• VoIP Core: Asterisk, general VoIP products.
• Contact Center Platforms: Vicidial, Queuemetrics, XCally
• Reporting & Analytics: Grafana.
• Programming: Foundational knowledge of Python and/or Javascript.
• Automation & Integration: Experience with n8n, CRM integrations, and a strong comprehension of APIs.
• Artificial Intelligence: A solid understanding of AI concepts and experience with bot-building frameworks like Flowise.
• Customer Journey Mapping: Ability to analyse and improve the customer experience from a technical perspective.

ATTRIBUTES

• Analytical & Strategic: You don't just fix problems; you anticipate them and build systems to prevent them.
• Exceptional Communicator: You can explain complex technical concepts to both technical and non-technical audiences with ease.
• Customer Champion: You are obsessed with delivering value and a world-class experience for your clients.
• Lifelong Learner: You are naturally curious and constantly seek to expand your knowledge and skills.
• Collaborative Team Player: You thrive in a team environment, sharing knowledge and working together to achieve common goals.
• Consultant & Coach: You enjoy mentoring others and acting as a trusted advisor.