Technical Operations Lead – Start Your Leadership Journey

NTT DATA, Inc.; East London; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A global technology services leader seeks a Technical Operations Manager in Eastern Cape, South Africa. This entry-level management position involves overseeing IT infrastructure maintenance, resolving escalated technical incidents, and ensuring compliance with service level agreements. Candidates should have a Bachelor’s degree in IT or a related field, with 3-5 years of management experience preferred. The role encourages teamwork and effective communication to achieve business objectives. Competitive salary and on-site working conditions are offered.

Qualifications

• 3-5 years experience in a management role.
• Experience in coaching and mentoring engineering teams.
• Demonstrated experience in implementing continual service improvements.

Responsibilities

• Monitor work queues and provide support to clients with complex issues.
• Manage large teams in a fast-paced environment.
• Resolve escalated incidents within defined service levels.
• Implement operational support and continuous service improvement.

Skills

Good organizational and team management skills

Good communication skills

Client centricity

Ability to work in a pressurized environment

Education

Bachelor’s degree in Information Technology or related field

ITIL certification

Job description

A global technology services leader seeks a Technical Operations Manager in Eastern Cape, South Africa. This entry-level management position involves overseeing IT infrastructure maintenance, resolving escalated technical incidents, and ensuring compliance with service level agreements. Candidates should have a Bachelor’s degree in IT or a related field, with 3-5 years of management experience preferred. The role encourages teamwork and effective communication to achieve business objectives. Competitive salary and on-site working conditions are offered.