Technical Onboarding Specialist (EHR)

Careers; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading healthcare technology provider is seeking an EHR Technical Specialist in Cape Town to provide client-facing technical support for EHR systems. Responsibilities include troubleshooting access and permissions issues, ensuring accurate appointment attribution, and documenting all incidents. The ideal candidate should have 2-5 years of experience in EHR systems with a preference for healthcare backgrounds. This is an opportunity to contribute to a remote workforce focused on enhancing client success.

Qualifications

• 2-5 years of experience supporting or administering EHR systems.
• Experience in healthcare or clinical environments preferred.
• Prior experience in a client-facing technical support role is a plus.

Responsibilities

• Provide technical support for EHR systems.
• Troubleshoot access and permissions issues.
• Ensure accuracy of appointment attribution.
• Document configurations, issues, and resolutions.

Skills

Client-facing technical support

Troubleshooting EHR issues

Data integrity

Communication skills

Job description

About EyeCarePro

EyeCarePro is theוואַ growth engine behind North Americas leading optometric practices. We deliver technology‑enabled services and proprietary systems that help eye care practices operate efficiently, maintain data accuracy, and grow sustainably in a competitive healthcare landscape.

With five consecutive EyeVote Awards for excellence in Online and Social Media Marketing, EyeCarePro is recognized not just for results, but for how we achieve them møter. Our team operates with the structure of a product‑driven organization and the agility of a services company, supported by a fully remote, global workforce. Our culture values accountability, clarity, collaboration, and thoughtful problem‑solving in complex healthcare environments.

About the Role

EyeCarePro is hiring an EHR Technical Specialist to provide client‑facing technical support for Electronic Health Record (EHR) systems used by optometric practices.

This role is responsible for ensuring EHR access, scheduling workflows, and appointment attribution functions accurately and reliably for our clients. You will serve as a technical point of contact users EHR‑related issues, supporting onboarding, troubleshooting permissions, resolving data inconsistencies, and maintaining system stability.

This position reports directly to the Head of Technology and works closely with internal support and onboarding teams.

Key Responsibilities

EHR Support & Troubleshooting

• Provide technical, client‑facing support for EHR systems

• Troubleshoot issues related to:

  • EHR access and user permissions

  • Appointment scheduling workflows

  • Appointment and patient attribution accuracy

  • Data sync or system reliability issues

• Identify root causes and implement long‑term solutions

Client Communication

• Communicate clearly and professionally with clients regarding issues, timelines, and resolutions

• Translate technical problems into clear, non‑technical explanations

• Participate in escalation calls when EHR issues impact client operations

Data Integrity & Compliance

• Validate the accuracy of EHR data supporting client operations

• Monitor recurring issues and recommend preventative improvements or SOP updates

• Ensure all work complies with HIPAA and healthcare data security standards vivo>

Documentation & Collaboration

• Document configurations, issues, fixes, and learnings thoroughly

• Coordinate with internal technology and onboarding teams on EHR‑related blockers

• Support system updates, testing, and quality assurance efforts as needed

What We Are Looking For

ikia Experience

• 2–5 years of experience supporting or administering EHR systems

• Experience in healthcare, health technology, or clinical environments preferred

• Prior experience in a client‑facing technical support role is a plus